Job Description
Overview of Role:
Our client based in Co Louth/Meath is seeking an Accounts Receivable & Customer Services Specialist with French, on a long-term contract for 18 months.
Responsibilities:
* Billing runs and postings in SAP.
* Management of the AR SAP Master data
* Coordination of Customer Master Site changes
* Preparation of Direct Debit payment runs/follow-up on rejected DD.
* Prepare weekly aging reports
* Preparation of month end reporting
* Reconciliation of customer accounts.
* Monitoring of credit limits and credit control for dealer customers in line with the credit policy.
* Monitor and release credit checked orders.
Customer Service:
Provide exceptional customer service via phone or email to our French-based customers.
* Troubleshoot and resolve customer issues and complaints with the utmost of care and respect by listening to their problems and negotiating a satisfactory resolution.
* Follow customer service policies and procedures to ensure consistent customer satisfaction, always doing the right thing for both our customers and our business.
* Compile statistics around customer queries/complaints and identifying issues which give rise to frequent queries/complaints.
General:
Support AR manager & Finance teams on ad hoc projects as and when required.
* Participation in process improvements and Service development
* Interaction with external/internal parties including customers, auditors and the company Compliance teams.
Requirements:
* Fluency in both written and spoken French & English
* Microsoft products, including Excel, SAP experience is an Advantage.
How to Apply:
Please send your CV in a Word format. At The Recruitment Bureau, we respect your privacy; your CV will not be forwarded to a client company without your consent.