Accommodation Assistant
Trump International Doonbeg is a coastal haven, hidden on a sheltered corner of the Wild Atlantic Way where world-class golf meets an intimate Spa, amazing food and access to the best activities, culture, heritage and one of the most picturesque settings Ireland has to offer for conferences, meeting, incentives and special events.
Recognised among the best championship Links Courses in the world and named best Golf Resort in Ireland by the Irish Golf Tour Operators Association. At the heart of the resort is the Irish Country house hotel with one of Irelands best Hotel Restaurants, the Ocean View Restaurant. And Ocean is a recurring theme, ever present with stunning views of the rolling waves and the rugged landscape stretching as far as the eye can see to the Cliffs of Moher.
Certified as a GREAT PLACE TO WORK, Trump International Doonbeg is home to a proud and motivated workforce of over 300 staff during high season, offering a world class 5 Star Hotel workplace, with the beauty and balance of west Clare living.
Job Title: Accommodation Assistant
Department: Heart of House
Responsible To: Accommodation Manager
Type of Contract: Seasonal - Fixed Term
Main Purpose of Job: The service, cleaning and support of our guest and common/publicareas to a consistent five-star standard under the direction of Accommodation Management. Helping to create a pleasant andmemorable stay for our guests.
Liaises with: FrontOffice, Guest Services
MAIN DUTIES
1. To arrive on dutyand identify areas as stipulated by Accommodation Management to be serviced orcleaned.
2. To followestablished company standards in relation to provision of Linen/products/ cleaningequipment etc to Suites and public and member areas.
3. To service specificpublic and member areas, Back of House and Associate changing areas andfacilities as stipulated by Accommodation Management, per established companystandards and protocols.
4. To vacuum publicand members walk ways and /or corridors.
5. To maintainupkeep of the Accommodation departments vehicles’ (vans and buggys).
6. To operate thesevehicles safely and according to instructions.
7. To clean and care fordepartmental equipment and storage areas.
8. To clean indoorwindows as indicated by daily/weekly/monthly schedules,
9. To clean corridorsincluding glass (fire doors) doors.
10. To conduct deepclean service as per standard operating procedures and frequency.
11. To service allcorridors/offices/walkways, back of house, associate changing areas and anyother areas, apart from kitchen areas and immediate surrounds, as indicated byAccommodation Management.
12. To report anymaintenance defects or otherwise which would affect the quality of the guestexperience and/or, safety of the building.
13. To service allsuites including bedrooms, kitchens, bathrooms, sitting rooms and all entranceand exit areas.
14. To provide in-roomamenities such as water, gifts, fruit etc, as per standards and protocols.
15. To ensure that allguests privacy and comfort requests are responded to immediately.
16. To ensure the removaland safe and appropriate disposal of wet waste, glass and recyclables.
17. To attend weeklymeetings or briefings as required by Accommodation Management.
18. Anticipate guests’ needs, respond promptly andacknowledge all guests, however busy and whatever time of day.
19. To communicateeffectively with all other team members.
20. To adhere to allsystems and procedures in place and highlight any area of uncertainty tomanagement.
21. Due to the cyclical nature of thehospitality industry, employees may be required to work varying schedules toreflect the business needs of the hotel which can include day, evening orweekend shifts.
22. To participate in training programmes as required.
OTHERDUTIES
The above is not intendedto be an exhaustive list and you will be expected to comply with any reasonablerequests or duties as directed by management.
QUALIFYINGCRITERIA
23. Previous experience inhousekeeping/accommodation services preferred.
24. Previous experience in a 5 star resort an advantage.
25. Goodorganisational skills.
26. Customerfocused.
27. Operates to avery high-quality standard with a keen eye for detail.
28. Strongteam player with the ability to multi-task.
29. Positiveattitude, cheerful and courteous demeanour.
30. Abilityto work flexible hours.
31. Abilityto remain calm whilst under pressure.
32. Additionallanguages an advantage.
BENEFITS
33. Regularlystocked canteen for meals, snacks and beverages while on duty.
34. Discountsin our Spa, Hotel & Golf course.
35. Discounted staff and friends and family rates available in othergroup properties in the United States, and the United Kingdom.
36. FreeCar parking.
37. Regularstaff appreciation initiatives.
38. Opportunitiesto develop and grow through assisted educational opportunities.
39. SickBenefit scheme.
40. Personallocker where required.