Our Global Technical Solutions client are seeking an Account Coordinator to support MSA.
The individual in this role will support the Global Media Sales team by triaging, assigning and resolving ticket requests received through internal stakeholders, serving as a point of contact to resolve client and stakeholder escalations related to bulk implementation of search optimizations and feature adoption.
This position is focused on consistent execution excellence, compliance and working collaboratively to solve problems. Success measures include task quality and accuracy, stakeholder satisfaction and performance to SLA.
Key Responsibilities:
. Support the Sales Account Team across varying tasks including (and not limited to) Excel creation and analysis, supporting the surfacing of optimizations and customer account analysis, PBi dashboard creation and account admin
. Build and provide Account team with all client facing reporting requests
. Work with Ops teams for creative flighting and changes
. Track all requests using a ticketing system and work closely with stakeholders to complete tasks, troubleshoot and resolve issues
. Effectively follow process and guidelines
. Review account health and provide optimization recommendations.
. Coordinate with team members to manage daily team workload and schedules.
. Help foster innovation in tools and processes to make the team more effective and efficient
. Stay up to date with new product releases and reporting functionality
Required Qualifications:
. Readiness and capability to learn the digital marketing ecosystem
. Critical thinker who is organized and can make decision based on clear priorities
. Problem solver and multitasker who can partner well with other teams
. Collaborative teammate who can build successful team relationships with partners
. Excellent written and verbal communication skills
. Flexible and able to quickly adapt to changing business needs and processes
. Positive and creative 'can do' attitude with a strong work ethic
. Self-motivated and willing to contribute ideas
. Fluency in English+French and English+German
Preferred Qualifications:
. Microsoft Advertising Certification or equivalent
. Experienced using Excel to analyze information, including data manipulation, VLookups, creating and using pivot tables, and data analysis
. Experience using Microsoft Office tools (Excel, PowerBi, Outlook, Word, PPT)
. Search/Programmatic/Display or 1+ years working in a digital media experience sales or customer service
People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.