Join to apply for the Senior Receptionist role at Atalia Student Residences DAC
Reports to: Front Office Manager/Assistant Front Office Manager
Organisation: Atalia Student Residences DAC
Background
Atalia Student Residences DAC is a wholly owned subsidiary company of University of Galway and is responsible for the management and operation of campus residences Dunlin Village, Goldcrest Village and Corrib Village, as well as the co-ordination of conferences and events across the campus. Throughout the academic year, our accommodation is home to over 1,800 University of Galway students. Student wellbeing is central to our ethos, as we support students in their transition to independent living.
Job Role
The role of the Senior Receptionist will be to support the Front Office Manager in the smooth running of reception team and duties as outlined below. You will ensure a high-quality delivery of customer service as required by students during the academic year and a high volume of summer guests from May to August.
Key Relationships
* Assistant Front Office Manager
* Reception Teams
* Summer Business Manager
* Academic Manager/Co-ordinators
* Facilities Team
* Accommodation Team
* Academic Year and Summer Customers
Responsibilities
Summer Period:
* Together with other Managers on Duty and the reception team, ensure a smooth and effective check-in and check-out for all summer guests.
* Be the first point of contact for all enquiries via email, phone or in person.
* Assist FOM and the Reception Team with all guest interactions and be seen and recognised as a champion for the guest experience.
* Assist Front Office Manager with Summer Reception Team, training, development, and associated administrational duties.
* Ensure that all complaints/queries are dealt with in a timely manner.
* Together with FOM and Ass. FOM monitor and direct Reception Staff ensuring all duties are conducted competently.
* Undertake Summer Duty Management shifts as required.
Academic Period:
* Assist reception team with students check-in in September and check-out in May.
* Collaborate with the Academic Team and Residential Assistants on events throughout the Academic Year.
* Assist FOM in managing the Academic Year Reception Team and Resident Assistants Team.
* Work with and support the Academic Business Manager and their Team.
* See to complaints from residents and/or parents are directed to the relevant Manager.
* Assist in emailing and calling residents on the debtors list.
Personal Attributes
* 1 years experience in a commercial hospitality environment, at a senior level or 3 Years at junior level
* Some knowledge of the student accommodation or hospitality sector
* Customer service / hospitality expertise
* Attention to detail
* Reliable and trustworthy
* Knowledge of Microsoft Office
* Experience with PMS systems
* Excellent organisational skills
* Excellent written and verbal communication skills.
* Ability to respond positively to a fast-paced environment.
* The ability to multi-task
* Ability to work as part of a team as well as work unsupervised
* Proficient level of English
* Time management skills
Key Behavioural Competencies
* Planning and Organising
* Target-Driven
* Decision Making
* Communication
* Innovative and Creative Thinking
* Leadership
Working Hours
During the Summer period, the role will include evening shifts and weekends. During the Academic period, the role will be predominantly Monday to Friday, day shifts with some weekends as required.
Skills
Reception Management, Guest Assistance
Benefits
Paid Holidays, Parking, Pension Fund
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Administrative
Industries: Administrative and Support Services
#J-18808-Ljbffr