The Great National Hotel Ballina is seeking a Duty Manager with Food & Beverage expertise to join their management team. This role will support the management team in ensuring the smooth running of the hotel's bars, restaurants, meeting rooms, and banqueting areas, focusing on delivering excellent service and driving revenue and profit growth.
The ideal candidate will have a passion for the hospitality industry, previous food and beverage experience, and strong leadership and organisational skills to motivate and develop a team of staff.
We are proud to be certified as a Great Place to Work and offer structured programs for growth and career advancement, considering our employees our greatest asset.
Responsibilities
* To support the management team in ensuring the smooth operation of the hotel.
* To be aware of the business in the hotel and work with each department to deliver exceptional guest service.
* To deal with guest queries in a friendly and efficient manner, ensuring guest satisfaction.
* To ensure the best levels of customer care within the property.
* To greet guests warmly and provide excellent customer service.
* To champion Service Excellence in the Hotel.
* To encourage guest feedback through personal contact with customers and staff, to implement a system for addressing comments to ensure guest satisfaction and continuous improvement.
* To handle telephone, email, and fax enquiries professionally.
* To investigate and respond to complaints promptly.
* To operate according to the standards outlined in the SOP Manuals.
* To maintain high standards of hygiene throughout the Hotel at all times.
* To supervise and manage the daily operation of all service areas, ensuring they are adequately staffed and supervised.
* To maintain a clean and organized workspace.
* To communicate effectively with all departments and work closely with department heads.
* To ensure all staff and supervisors are trained in cash handling procedures.
* To liaise with accounts regarding accounting procedures.
* To operate effective control systems in the hotel.
* To participate in all Health and Safety training scheduled for you and your team.
Requirements
* Prior experience in a similar role within busy 3*/4* hotels.
* A strong knowledge of the Food & Beverage Industry.
* Strong people management and communication skills.
* Ability to work as part of a team and on own initiative.
What we can offer you:
* Weekly Pay
* Company-funded educational programs
* Opportunity for internal career growth, progression, and promotion with the GN Group nationwide
* Advanced online training programs through our E-learning personal development platform
* Access to GN Employee Assistance and Digital Wellbeing Program
* Access to Mental Health First Aiders on site
* Recruitment bonus through our GN Refer a Friend scheme
* Excellent Employee Recognition Programme including Employee of the Quarter, long service awards, team recognition days, and random treat days
* Employee Social Events to celebrate our teams' success together
* Industry-leading complimentary meals on duty and barista-style coffee
* Attractive 20% Employee discount on bar and restaurant food
* Favourable Friends and Family discounted best available rates in our GN Hotels nationwide
* Save money and be healthy with our Bike to work scheme
* Xmas savings club
* On-site parking
* Uniform provided
The salary for this role is competitive and based on the current market rate. We estimate the salary to be around €45,000 - €60,000 per annum, depending on experience.