Job Description
Cognizant is a world leader in delivering digital transformation solutions to Life Sciences.
Our expertise lies in Automation, MES & Digital, enabling us to deliver stable manufacturing systems that improve operational efficiencies while maintaining compliance.
Solutions and Expertise
We specialize in delivering Pharma 4.0 architectures and solutions covering IT, OT, and IoT applications, infrastructures, and services.
Operating across five continents, we partner with leading Life Sciences companies globally to provide performance improvements, reduced costs, and faster time-to-market.
Expertise and Capabilities
We are your single end-to-end partner for consultancy, design implementation, optimization, and support for all applications in the Pharmaceutical and Biotechnology Manufacturing stack.
We are looking for dedicated, innovative, and driven talent to join our expanding team.
About the Role
The MES Support Engineer will be responsible for implementing System/MES recipe changes and managing day-to-day issues related to Electronic Batch Records, Weigh and Dispense, and Equipment Management modules on our Emerson Syncade MES solution.
This role will work within a collaborative MES team at a large multi-national Biotech manufacturing facility in Cork and requires excellent communication and interpersonal skills, as well as the ability to work independently.
Responsibilities
1. Maintain the incident queue in Service Now and manage/resolve issues in a timely manner.
2. Initiate and implement Change Control activities in accordance with Quality Standards and Practices.
3. Investigate and troubleshoot problems, determining solutions or recommendations for changes and/or improvements.
4. Produce high-quality, well-documented configuration that is easily maintainable.
5. Prioritize support activities in line with project schedules.
6. Perform testing of new MES recipes and changes.
7. Generate computer system validation documentation in accordance with site procedures and GMP guidelines.
8. FOLLOW ALL RELEVANT ENVIRONMENTAL, HEALTH, AND SAFETY PROCEDURES AND ASSIST IN INCIDENT INVESTIGATIONS AS REQUIRED.
Requirements
* Minimum 3-5 years experience supporting IT applications (troubleshooting, managing incidents, change controls, design documentation, test case development, system & integration testing).
* Experience implementing changes for IT applications in a GMP environment would be an advantage.
* MES Recipe Authoring experience, knowledge of the Emerson Syncade MES solution would be an advantage but not required.
* Knowledge of programming and Visual Basic with experience in configuration management and deployment of developed code.
* MS SQL server experience would be an advantage.
* Past proven experience engaging business users to ensure clear communication and delivery of business needs.
* Strong oral and written communication skills, with proven ability to communicate and build relationships cross-functionally.
* A highly motivated individual who is delivery-focused and has experience working successfully across multiple business & functional teams.
Skill Requirements: MES Syncade troubleshooting recipe designs