Job Title: Apprentice Service Advisor
About the Role
We are seeking a dynamic and ambitious individual to join our team as an Apprentice Service Advisor. As part of our comprehensive training program, you will gain a deep understanding of the motor trade and develop essential skills in customer service, telesales, and database management.
Key Responsibilities:
* Manage service telephone and walk-in enquiries on behalf of the dealership.
* Qualify service needs and diagnose vehicle running problems where appropriate.
* Establish understanding and agreement with customers on work to be carried out.
* Calculate workshop capacity and manage administration of Customer Service Vehicles.
Requirements:
* A full and clean Irish or EU driving licence is essential.
* Excellent communication and organisational skills.
* Able to record accurately all relevant details.
* An ability to absorb and understand technical data and explain it to customers.
Training and Development:
Our comprehensive training program is tailored to suit individual needs and can take six months to complete. You will receive training in the Joe Duffy Group process, database management, marketing, customer service, and everything required for a successful career in Aftersales.
Benefits:
* Basic Salary.
* Industry Leading Training and Progression Plans.
* Employee Assistance Programme.
* Life Cover.
* Social Club.
* Bike to Work Scheme.
* 20 days annual leave.