About the Role
– Key Responsibilities
1. Lead Qualification: Own the inbound lead process to ensure timely personalized engagement
2. Customer Relationship Management:
3. Build trust & loyalty by liaising with SPs & clients, handle their concerns, and promote retention, expansions
4. Knowledge Expert:
5. Become a trusted advisor by supporting the sales team, clients & SPs with the provision of relevant sales resources tailored to specific needs,. case studies, video testimonials, Vertical industry updates, etc.
6. Sales Support:
7. CRM Hygiene -Salesforce: Mandatory accurate and up-to-date documentation of all customer account details, including opportunities, commitments, key discussions, and records of customer visits or calls.
8. Assist with RFI's/RFP's/Sales Proposal process
9. Planning: Assist senior Salespeople to create a sales plan to meet or exceed quota
10. Reporting:
11. Maintain and interpret Power BI and salesforce reports
12. Forecasting: Assist with weekly sales forecast
13. Market: Regularly enhance knowledge and insight into the best practices and trends within the industry
14. Sales SLA's: Ensure timely delivery of services and handle any related issues.
15. Demonstrations: Assist the Process with Pre-Sales engineers in the progress and delivery of demos.
16. Team engagement: Proactively share ideas to improve the sales processes and contribute to the effectiveness of the sales team.
About You – Essential Qualifications
17. Bachelor's degree in business, Marketing, or a related field
18. Previous experience in a sales support or coordination role, preferably in a SaaS or tech environment is beneficial but not mandatory
19. Experience working with ECM systems
20. Excellent organizational and time-management skills. Keen sense of urgency responding to customers in a timely manner, keeping to SLA's
21. Communication skills – ability to effectively communicate to both technical and non-technical individuals, via Teams, Zoom, email, etc.
22. Ability to prioritize effectively in a fast-moving environment.
23. Attention to detail and a proactive approach to problem-solving.
24. A growth mindset
25. Highly organized with strong multi-tasking capabilities and attention to detail
26. Proactive, self-motivated & ability to work independently & collaboratively within a team
27. Proficiency in Microsoft Office and CRM systems; experience with CPQ systems is a plus
28. Languages: C2 (Proficiency) English and French
29. Ability to work 10:00 AM - 7:00 PM GMT