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Soft Services Manager - Longford, Ireland
Client:
Apleona HSG Facility Management
Location:
Longford, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
290f4ff7d3ad
Job Views:
180
Posted:
03.03.2025
Expiry Date:
17.04.2025
Job Description:
Overall Purpose of the Job
Accurately and efficiently coordinate the onsite facility. The successful candidate will be responsible for coordinating the day-to-day operation on the ground, managing the maintenance, caretaking, cleaning, and catering departments. The Soft Services Lead will also be responsible for liaising closely with the client regarding day-to-day operational matters.
Main duties and Responsibilities
1. Adopt commercial responsibility for the soft services element account ensuring that the financial objectives are met (account reconciliation, billing, and trending).
2. Manage cost control and review costs with the objective of reducing costs and achieving savings as per contractual glidepath targets.
3. Promote and deliver the aims of the Company to meet or exceed the quality levels and customer support objectives central to the Company’s core business.
4. Manage a team of operatives and support hiring/selection, scheduling, payroll, training, coaching, and development.
5. Manage the soft services portfolio to ensure a quality service while maximizing efficiencies.
6. Ensure that control measures are in place to provide subcontractors with the facilities required to carry out functions without interruption to the Company’s business.
7. Manage and be responsible for all aspects of the portfolio under your control.
8. Ensure that the service delivery is managed in line with the SLA and KPIs.
9. Establish and manage quality measures and procedures in conjunction with the Company to enable two-way communication, ensuring feedback and continuous improvement is achieved.
10. Facilitate and manage training requirements to ensure that staff are fully trained in all aspects of the service provision.
11. Ensure that all HR policies and procedures are complied with for the team.
12. Prepare monthly reporting for all services covered under contract.
Qualifications and Experience
1. Previous experience working in a regulated Client environment.
2. Previous business management experience.
3. Knowledge/working within the cleaning/security function is essential.
4. Third level qualification or trade qualification equivalent.
5. Member of a relevant professional organization.
6. PSA accredited.
7. Financial and budgetary experience is essential.
8. Project management experience.
9. A full clean driving license is essential for this role.
Working Pattern
Monday - Thursday, 08:00 - 16:30
Friday, 08:00 - 15:30
Job Ref
12904
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