Job Function: To support the ICT team in the provision of onsite IT systems administration including technical support of the Institutes IT infrastructure and its internal and external customers. Management of desktops, laptops and mobile devices, servers, networks, IT security systems and other critical components of the IT infrastructure. Responsibility for executing appropriate ICT policies for businesses and ensure compliance of all systems in relation to current data regulation and industry best practice. Key Tasks: Technical support to local and remote users. Manage user accounts in all IT systems. (Student account and supports) Maintaining and troubleshooting Windows hardware, software and & Office365. Technical support of Audio Visual and online classroom equipment. Management of incoming requests and incidents via ticketing system Ensure all IT Support tickets are responded to in a timely manner and all actions taken are documented. Deploy and maintain all Windows & Mac operating systems on laptops and desktops. Maintain knowledge base articles. Administration of Active Directory, Office 365 and Microsoft Exchange server (Mailbox, Distribution Groups, Resource administration Management of hardware inventory. About the ideal candidate Qualifications Up-to-date IT industry accredited qualification (essential) Knowledge An understanding of the role and objectives of the Institute Strong Systems Knowledge Experience At least two-years proven experience as a System Administrator, Network Administrator or similar role (essential). Proven experience of working within a service management environment (essential). Experience in some or all of the following is essential: Managing the Microsoft O365 Environment. Windows BI. MS SharePoint. Networks (LAN, WAN). Patch management system. Hyper V Infrastructure. Back-up Systems, Firewall Security Software. Windows Server environment including MS Exchange. MS Office Suite including Office 365. Experience in the Audio Video field is desirable. Skills: Excellent interpersonal and analytical skills. How to Apply: Please complete the eligibility form (named 'application form') and upload it along with your CV via the IPA application portal on the Conscia Talent website. CVs unaccompanied by the eligibility form will not be considered. Closing date for applications is Tuesday 22nd April 2025 at 1pm (Irish time). Any queries should be directed to When outlining your application, accuracy is essential. The information you supply in your application will play a central part of the selection process. If you do not receive an acknowledgement of receipt of your application, please check your junk/spam folders as email notifications may be filtered here. If you have any queries about the role, please contact us at