Job Description:
We are looking for a customer-focused and enthusiastic desk side technician with a genuine interest in solving people's I.T issues. This is an entry-level position; however, the applicant should be technically competent, possess excellent written and face-to-face communication skills, and be willing to collaborate with the wider Global I.T support teams.
Based in Leixlip, supporting thousands of users both onsite in the Intel campus in Co. Kildare and across the EMEA region, you will be supporting a customer who sets high standards for themselves and expects the same standards of DXC as their IT support provider.
Day-to-day activity includes resolving a wide variety of laptop software and hardware issues and requests while minimizing disruption to our users.
Responsibilities:
1. Providing 1st and 2nd level laptop / desktop support
2. Monitor call management system to include continuous updating and closing of calls when resolved
3. Strictly meet all Service Level Agreements
4. Adhere to all policies and procedures as set out by the customer
5. Provide support for Walk-in Service Centre, Installs, Breakfix, Refresh, Training Rooms, Conference Rooms/AV Support, Warehouse support, Remote Sites and Home Users, and Digital Signage if required
6. Troubleshoot Office Software Issues: Be able to support common software issues within the Office Suite
7. Support Wireless office environment
8. Offer productivity assistance and training to all customers if required
9. Provide proactive support to all customers
10. Participate in project-based assignments when required
11. Participate in Hardware/OS Refresh activity adhering to strict PC refresh schedules
12. Document and keep processes & procedures up to date
13. Regular off-site visits to Intel Warehouse to support proactive activity and incidents may be required
14. Provide support for all Warehouse equipment – RF guns, scanners, barcode label printers etc.
15. Participate in weekly Audio-Visual proactive maintenance schedule when required, log and resolve issues
16. Attend all weekly Team Meetings
17. Support Intel Microsoft Teams Room
Essential Skills/Qualifications:
1. 1 year’s experience in a similar position is desirable
2. Professional, with excellent communication, organisational skills, and customer interaction abilities
3. Understands the value of and follows the appropriate process or procedure
4. Unquestionably flexible and present a value-add performance
5. Ability to quickly adapt and learn
6. Excellent customer focus
7. Team player with excellent interpersonal communication skills
8. Self-motivation and the ability to work under minimal supervision are a must
9. Excellent hardware knowledge
10. Experience in Refresh/Rollout activity
11. Proficient knowledge of Windows OS (Windows 11 etc.) and the Microsoft Office suite
12. Manual Handling Experience
Client Site Facilities:
* Free Car Parking
* Excellent Transport Links including Bus Service with Direct Connection from the Campus to Dublin City. Train station is 10 mins from the site
* Subsidised Canteen Facilities
* Onsite Barbers/Hairdressers, Dentist, Opticians
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