Customer Data, Insights & Reporting Manager
Aviation | Dublin/ Hybrid
Attractive Package
We are seeking a seasoned Customer Data, Insights & Reporting Manager to lead our newly integrated Data, Insights and Reporting function.
This role is pivotal in aligning data analytics efforts across the Customer department, driving performance metrics, and ensuring data integrity and quality.
You will be responsible for building, leading and managing a team of data analysts and reporting specialists, designing and implementing a comprehensive data and reporting strategy for the contact centre.
Your key responsibilities:
* Build, lead and manage a team of data analysts and reporting specialists.
* Provide leadership, guidance and coaching to ensure the highest standards of project delivery.
* Design and implement a comprehensive data and reporting strategy for the contact centre.
* Collaborate with stakeholders to understand and address their data-driven decision-making needs.
* Develop KPIs to measure the effectiveness of acquisition, conversion and service functions.
* Ensure consistent, accurate and reconciled data sources for MI/BI, Analytics and Reporting.
* Define, design and manage dashboards and data products to inform all management levels.
* Maintain data models, reporting processes, dashboards and templates to support key stakeholder teams.
* Partner with IT, Data & Analytics, and other departments to ensure data security, privacy and compliance.
* Drive customer-centric and data-driven solutions across the airline by collaborating with peers and colleagues.
Your essential skills:
* 5+ years of experience in data analytics and MIS, with proven experience in leading a team of data analysts.
* Educated to degree level in Computer Science, Engineering, Statistics, Mathematics or related subject.
* Familiarity with data warehouse and ETL technologies, APIs and data querying languages.
* Proficient in analytics and data visualisation tools (e.g. Tableau, Power BI, Looker Studio).
* Strong analytical and problem-solving abilities.
* Excellent communication, teamwork and partnership skills.
* Experience with project management tools such as JIRA, Trello and Miro.
* Proficiency in financial analysis and modelling, budgeting and control.
* Proven ability to make complex technology problems understandable to senior non-tech stakeholders.
What's in it for you:
* Competitive salary and bonus.
* Flexible working environment office/WFH.
* Attractive pension plan.
* Subsidised health plan.
* Personal training and development budget.
* Employee discounts.