Job Title: Customer Transformation Manager
Dublin 2 or anywhere in Country. Available for Work Visa Sponsorship: Yes.
About the Role:
We are seeking a dynamic and experienced Customer Technologist to join our Business Consulting – Customer Technology team. You will collaborate with clients to scope, design, and implement customer technology/innovation solutions to drive optimal business decisions and outcomes.
Your Key Responsibilities:
* Participate in the full project lifecycle from initial research and business case development to project planning, execution, and close-out in a customer-facing role.
* Utilize your skills in technology, product management, and agile implementation support.
* Perform business analysis tasks such as requirements gathering, prioritization, and data analysis.
* Manage people and project teams & engage directly with senior client stakeholders to drive business outcomes.
* Engage with senior client stakeholders to drive business outcomes by facilitating workshops and collaborating on projects aimed at enhancing organizational results and customer experience.
* Effectively analyze and define business and customer requirements through stakeholder engagements, process reviews, user story writing, product backlog development/support.
* Work with developers, designers, business analysts, and testers to deliver customer-centered technology solutions, digital transformations, and design-led innovation.
* Support the development and implementation of front office/customer-facing transformation, omnichannel transformation, and CRM implementation projects.
* Conduct business analysis and presentation activities, including requirements gathering, prioritization, and the development of delivery plans.
* Design and optimize business processes, including Lean and Process Improvement methodologies and process mapping.
* Leverage data to provide companies with insights, empowering the creation of personalized customer experiences.
Skills and Attributes for Success:
* Analytical & Problem Solving Skills: Ability to analyze and interpret data to identify trends and insights.
* Communication Skills: Excellent verbal and written communication skills to interact with stakeholders and present findings clearly.
* Attention to Detail: High level of attention to detail to ensure accuracy in process documentation and analysis.
* Technical Proficiency: Familiarity with business process modeling tools and software (e.g., Microsoft Visio), CRM platforms (e.g., Microsoft Dynamics, Salesforce), and tools to support the role of Product Owner (e.g., Microsoft Azure).
* Project Management: Basic understanding of project management principles and agile methodologies.
* Customer Focus: Understanding of customer needs and the ability to design processes that enhance customer experience.
* Stakeholder Engagement: Ability to engage with stakeholders at various levels to gather requirements and feedback.
To Qualify for the Role, You Must Have:
* A minimum of 6-7 years at Manager, consulting, or a related field.
* Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
* Basis understanding of Lean, Six Sigma, and Agile principles and methodologies.
* Product Owner/Scrum Master/Product Manager delivery experience applying agile and waterfall methodologies.
What Working At EY Offers:
We offer a competitive remuneration package. Our comprehensive benefits package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs.
We also offer opportunities to develop new skills, progress your career, and work flexibly. All our employees are given a benefits package which they can tailor to suit their individual preferences.