Bausch + Ströbel Ireland is actively seeking a dynamic addition to its team! As an integral part of our international family business, with over 50 years of excellence in the pharmaceutical industry, we are looking for a dedicated Service Account Manager to manage our local customer service team.
Your Responsibilities:
As a Service Account Manager, you will serve as the primary point of contact for our valued customers within the target market, playing a pivotal role in advising, supporting, and fostering their development. Your primary duty will be to ensure an unparalleled service experience for our customers. This involves advising and supporting our customers, as well as coordinating all customer service activities between the customer, specialist departments in Ireland, and those at our head office in Germany.
· Act as the first point of contact for all customer inquiries post a successful SAT (Site Acceptance Test), involving relevant departments at the site and head office.
· Assume responsibility for customer satisfaction, support, and development.
· Engage in active service sales and lifecycle consultancy, including follow-up on quotations.
· Negotiate and finalise contracts (e.g., SLA).
· Serve as an external escalation point for all customer concerns, initiating internal actions and escalations as necessary.
· Capture and communicate customer and market requirements to Service Product Management.
· Support sales in general service-specific issues, such as URS handling, contract management for new machine projects, and presenting the service product portfolio.
· Conduct regular customer visits.
· Participate in trade fairs, encompassing preparation, active participation, and follow-up.
· Ensure the achievement of annual target order intake and planned revenue increases.
· Act as an extended project team member for new machine projects, particularly during the installation phase.
· Collaborate closely with customer service staff at the head office.
· Provide coaching and technical support to local colleagues (e.g., Customer Service Administrator).
Your Qualifications:
· Completed technical studies or equivalent knowledge (e.g., technical business economist).
· Previous experience in customer service within (specialised) mechanical engineering is advantageous.
· Strong customer focus with an affinity for customer service.
· Excellent communication and negotiation skills.
· Confidence in customer interactions.
· Organisational skills and the ability to efficiently coordinate all customer concerns.
· Willingness to travel for business.
· Team player with the ability to work in an international environment.
· Business fluency in English (German language skills are an advantage).
At Bausch + Ströbel, you can expect flat hierarchies, challenging projects, and a supportive working environment. We offer flexible working hours, opportunities for remote work, social benefits, and individual skills development.
If you are a proactive, sales-oriented individual with technical expertise and are interested in a multifaceted position within a dynamic environment, we welcome your application. Please send your CV and a cover letter to thomas.dermody@bausch-stroebel.com
Please submit your application in English.
Bausch + Ströbel Ireland is an equal opportunity employer.
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