OverviewJoining a team of seven Customer Service Representatives and a Team Lead, the customer service agent is a 'people person' who provides a professional and customer-focused skill set.
The customer service agent helps our customers by providing information on our products and services, answering questions, and managing complaints.
QualificationsAt least one year of relevant experience, preferably in a customer service environmentGood communication skills with an excellent telephone mannerDemonstrated working knowledge of Excel and WordOrganized, diplomatic, and a good team playerProven ability to work to targets and timelinesResponsibilitiesMaintaining a positive, empathetic, and professional attitude toward customers at all timesResponding promptly to customer inquiriesHandling a high volume of callsCommunicating with customers via phone, email, live chat, or face-to-faceAcknowledging and resolving customer complaintsCommunicating and coordinating with colleagues as necessaryProviding feedback on the efficiency of the customer service processEnsuring customer satisfaction and providing professional customer support
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