We are delighted to announce that our client the Charities Regulator is currently recruiting for a Support Officer in the Compliance and Enforcement Unit/ Registration Unit.
Role profile
A Support Officer makes a valuable contribution to the work of the Charities Regulator and will be working in a dynamic and interactive environment. The role is a key support position within the Charities Regulator, providing information in a public-facing role over the phone and by email and providing comprehensive administrative support to the team.
The role also involves assessing and processing certain forms and applications made to the Charities Regulator as well as involvement in ongoing projects supporting the delivery of the Charity Regulator’s business plan.
The duties and responsibilities of the successful candidate will include the following:
1. Providing information to the public about the Charities Regulator’s functions by telephone and in writing, meeting the highest customer and quality standards;
2. Processing online forms submitted to the Charities Regulator;
3. Logging, collating, scanning, and processing inbound/outbound post;
4. General clerical work e.g. filing, photocopying, scanning;
5. Acting as administrative support to management and staff;
6. Maintaining high-quality records in a thorough and organised manner;
7. Supporting line managers and colleagues;
8. Using information technology on a daily basis e.g. word processing, spreadsheets, database, registration system, email, and internet;
9. Supporting project work;
10. Supporting management in preparation for meetings and attending meetings as required;
11. Contributing to the development of policies and procedures to increase efficiency and effectiveness;
12. Any other duties deemed appropriate to support officers.
The above is intended as a guide to the general range of duties and responsibilities associated with the post and is intended to be neither definitive nor restrictive. It will be subject to periodic review with the post holder.
The Charities Regulator retains the right to amend the role profile, alter reporting lines, and allocate resources within the Charities Regulator in the most appropriate manner and in accordance with business needs.
Requirements
Candidates must on or before Monday, 13 January 2025 meet one of the following essential requirements:
1. A minimum of one year’s experience in a public-facing customer service role;
2. A minimum of one year’s experience in administration/processing in an office environment;
3. Experience working in the public or civil service.
Skills
1. An ability to deliver quality communications for customers and stakeholders (both internal and external) in everyday work through high standards and efficient practices;
2. Strong communication skills, including written communication skills, with an ability to present written material in a clear, concise, comprehensive, and convincing manner;
3. Strong administrative skills, including processing applications in an accurate and timely manner;
4. Excellent interpersonal skills, including an ability to deal with the public in a front-facing role;
5. An ability to adhere to and comply with processes and procedures;
6. A careful and methodical manner, displaying accuracy at all times, including when conducting routine/repetitive work;
7. A commitment to the delivery of quality public service;
8. Attention to detail, displaying accuracy at all times;
9. Have excellent IT skills.
Educational
1. Have obtained a minimum of Grade D (or a pass) in at least five subjects in the established Leaving Certificate Examination or equivalent;
2. Have passed an examination at the appropriate level within the National Framework of Qualifications framework which can be assessed as being comparable to Leaving Certificate standard or equivalent or higher. (Information in relation to the Irish National Framework of Qualifications is available here);
3. Be serving as a Civil/Public Servant with at least two years’ service.
Desirable experience, knowledge, and skills:
1. While not required specifically for the role, spoken or written Irish to a level sufficient to communicate with our stakeholders.
Required competencies
Candidates should have all the abilities required of a Support Officer with the Charities Regulator. In particular, candidates must demonstrate in their applications and during the selection process that they have the following competencies, which are required for the role, by reference to specific achievements and relevant examples in their career to date:
1. Team Work
2. Information Management/Processing
3. Delivery of Results
4. Customer Service and Communication Skills
5. Specialist Knowledge, Expertise, and Self Development
6. Drive and Commitment to Public Service Values
How to apply:
Application forms and Candidate Information Booklets are available from the careers section on the Charities Regulator website or by following the below link: https://www.charitiesregulator.ie/
Application forms must be completed and sent to charitiesregulator@CPL.com. Please note that cover letters and CVs are not required and will not be considered. No enquiries or canvassing may be made to the Charities Regulator.
Closing Date: 5pm on Monday, 13 January 2025
Applications will not be accepted after the closing date and late applications will be ineligible for consideration. Therefore, it is the responsibility of candidates to ensure that sufficient time is allowed for receipt of your application. Applicants must ensure they retain a copy of the email submitted, including the date and time, in case of any queries.
An acknowledgement email will be issued in respect of all applications received. If an applicant does not receive an acknowledgement email within two working days of the date of submission, the applicant should contact charitiesregulator@CPL.com to ensure the application has been received.
Any candidate requiring any particular accommodation for interview or other elements of the selection process should notify us at charitiesregulator@CPL.com so that appropriate arrangements can be made.
We will endeavour to keep candidates informed of the progress of their application at the earliest possible date.
Canvassing is prohibited and will result in disqualification from the competition.
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