Lead Engineer / Technical Account Manager (BBBH2367) Dublin, Republic of Ireland
Ergo is seeking a Lead Engineer / Technical Account Manager for a permanent hybrid role with our client in South Dublin. As a Lead Engineer / Technical Account Manager, you will act as point of escalation for L2 and L3 Engineers on Server, Cloud, Firewall, and Cyber Security.
You will also work with an established client book to help identify and recommend IT solutions in terms of OS upgrades, IT Security, and infrastructure enhancements.
This role will suit someone who has strong knowledge of the Microsoft stack and is seeking a client-facing role. Training will be provided (if required) to address any knowledge gaps in areas such as network, firewall, and cyber security products.
In addition to a strong salary, we can offer you a pension, bonus, company car, and flexible work options.
What will you do?
* Provide escalated technical support to the Helpdesk.
* Work as an account manager to ensure customer IT systems are efficient and optimised with the latest technology.
* Review current customer network infrastructure, management, and security defences.
* Review customer plans for development while advising on the latest industry and technical trends, developments, and future network requirements.
* Drive product and service deployment to meet gaps in customers' network management and security, particularly in the face of increased cyber-attacks.
* Act as the key contact point for the client, looking after their needs and ensuring exceptional client service.
* Be the voice of the customer, providing internal feedback on our performance and how we can better serve our customers.
What do you need?
* Previous experience in a senior IT Support role (Systems Administrator, IT Engineer, IT Manager, IT Consultant).
* Experience in Technical Sales / Account Management.
* Knowledge of Microsoft technology such as Windows Server, Office 365.
* Full Driver’s License.
Apply today for more information!
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