Job Title: Planner & Administrator
VANRATH are assisting a leading Professional Services company with this role.
This is an excellent opportunity to work in a top company culture with opportunities for progression.
The role will be based at the Newtownabbey office, Monday to Friday, with no weekend working.
Responsibilities:
* Be the initial point of contact for tenants for urgent, routine and adaptation works.
* Scheduling customer appointments and creating events.
* Notifying customers on planned arrival of workers.
* Assigning jobs to relevant trade/department within the required job category via computer communication while considering cost, customer service and resource availability.
* Raising survey events on new COTs, Adaptions and Response jobs.
* Monitoring progress of all jobs to ensure all scheduled works are completed and PDAs completed correctly.
* Liaise with administration team, supervisor and management to answer queries and review works in progress.
* Liaise daily with client district maintenance officers/administrators.
* Monitoring of required completion dates, ensuring they are met, or extension requested where required.
* Dealing with queries and complaint resolution.
* Maintaining standards and processes to reach KPI targets.
The ideal person will have:
* IT literacy and proficiency in Microsoft Office.
* Previous experience of scheduling/logistics.
* Experience in customer service and customer excellence.
* Preferred experience operating within a fast-paced construction industry with a focus toward housing maintenance.
* A Degree/HND in a related discipline.
This is a permanent position with fantastic benefits and progression opportunities.