Senior IT Service Management Specialist
Are you our next Senior IT Service Management Specialist who will support the growth and development of our Service Management Consulting team?
Key Responsibilities:
* Support clients in enabling their ServiceNow strategies through business specific OKRs and cost-benefit analysis unlocking future investment.
* Lead the design and implementation of new operating models which are supported by ServiceNow key capabilities.
* Define the vision and product roadmap to IT Service Management processes to provide more value through integrations and leveraging core capability of ServiceNow.
* Help clients define their IT sourcing strategies and advise on appropriate services and service level regimes.
* Advise and implement efficient and effective IT governance and operations processes.
* Lead the procurement, selection, contracting and implementation of IT managed services.
Experience, Skills, and Capabilities:
* Knowledge of ServiceNow and other Service Management products and capabilities.
* ITIL practitioner with experience across all IT processes.
* Experience with IT service management and IT operations including implementing and developing service catalogues and CMDBs.
* Experience of designing and managing Service Level Agreements.
* Experience of service management tooling e.g., ServiceNow.
* Experience of managed service agreements, outsourcing and procurement (including public procurement) procedures.
* IT contract management.
Your Team:
You will be joining a team of over 150 dedicated technology professionals that has a market reputation for delivering quality outcomes for our clients. We are growing rapidly across all our services and are looking for professionals interested in joining a team that has a culture of learning, innovation and delivering quality outcomes for our clients.
KPMG Benefits:
* Discounted health insurance.
* The purchase of additional annual leave.
* Frequent social events to help you build your network.
* Early finish Fridays on bank holiday weekends and throughout the summer months.
* Complimentary access to a range of Learning & Development programmes including LinkedIn Learning.
Performance and Progression:
When you join KPMG, your performance manager will support you to ensure that you are enhancing your skills from day one. You will also receive continuous support from our award-winning Business School where you will be continuously encouraged to deepen your knowledge and expertise within your chosen career path.
Inclusion & Diversity:
Inclusion, diversity, and equity are part of who we are at KPMG. We embrace diversity of background, experience, and perspective and we're committed to inclusion and equity at every level.
Apply:
If you are interested in the above role, please submit a CV via the apply button.