Job Title: Team Lead
The ideal candidate has previous experience in effectively coping with a fast-paced, high-pressure role in a constantly changing business environment. They will be client-oriented, enthusiastic, courteous, and assertive, motivated to take charge of both customer engagement and problem resolution.
Key Responsibilities:
* Point of contact for all HR/People related issues for Covalen team.
* Scheduling and Resource Planning including approving and managing holiday requests.
* Managing all onboarding paperwork for access permissions and provisioning etc.
* Building loyalty within the team and directly impacting performance and productivity improvements.
* Leading and motivating staff members and managing the development and performance of each member of the team.
* Setting clear goals for staff members and managing and assessing Team members against goals.
* Providing constructive feedback in a timely manner.
* Dealing with non-performance in accordance with policies.
* Responsible for the motivation and leadership of all team members.
Requirements:
* 1+ years in a Team Leader role in a multinational, call centre.
* Strong communication skills both written and verbal.
* Detail-oriented and passion for problem-solving.
* Ability to work on own initiative or as part of a team.
The successful candidate will be strongly team-focused with outstanding mentoring and teaching ability, excellent verbal and written communication skills, motivated and committed to continuous self-development and the development of others. They will be flexible and analytical with exceptional trouble shooting abilities.
The Team Leader will be working within and promoting the Covalen Essence Pillars: Performance Gurus, Client Co-Creators and Excellence Designers.