Box Office Manager
This is a pivotal role within our organisation and involves leading and managing Box Office and Sales operations.
The Key Responsibilities include:
* Lead all aspects of the Box Office, including ticket sales, customer enquiries, and event bookings
* Supervise and train box office staff to ensure high-quality service standards
* Manage and resolve customer complaints or issues related to ticketing or events
* Maintain and update the ticketing system, including seating, ticket pricing, promo codes etc.
* Consult with Programming Managers, Promoters and Producers of incoming performances as needed to ensure all information on shows, ticket prices etc is uploaded to Ticketsolve, and company website
* Develop and maintain relationships with Patrons, Corporates, Friends and customers
* Generate sales reports, including daily, weekly, and monthly ticket sales figures and trends
* Assist in event day operations, including Box Office setup, calls and customer flow management
* Supervise and manage the Box Office Sales Team. This includes preparing a roster of attendance, payroll - the submission of an accurate summary of staff hours to the Accounts Department
* Ensure the smooth and efficient running of the chosen ticketing software system (Ticketsolve)
* Liaise with the Backstage/Technical Manager and the Front of House Manager
* Consult with the Marketing team to ensure close co-operation exists between the advertising and promotional activities undertaken to ensure the Box Office Sales team have up-to-date information on each performance
* Support the Development Manager on the promotion and activation of Friends and Corporate Memberships
* Foster a welcoming, professional, and organised atmosphere for both patrons and staff
* Maintain close contact with the company's chosen I.T company to ensure the effective operation of all computers and other hardware equipment on which the ticketing software runs and operates
* Ensure all H&S matters pertaining to the Box Office and customer experience and meet the appropriate standards outlined in the Company's Health & Safety Procedures
* Monitor ticket inventory and sales trends to identify potential issues or opportunities for additional sales.
* Ensure accurate record-keeping of ticket sales, financial transactions, and event data.
* Prepare weekly Box Office reports for the Director and reports on bookings at staff meetings
* Responsible for Box Office income management and budget – liaising at the end of each concert/show with Promoters and the Accounts Department to ensure reconciliation is correct and troubleshoot any issues or problems with payments as they arise.
The Requirements include:
* A minimum of 2 years' experience in Box Office management or similar
* Strong customer service experience
* Ability to build and maintain relationships with key stakeholders
* Experience of managing cash/credit card transactions
* Strong IT Skills with proven ability in managing complex systems
* Excellent written and verbal communication skills, with emphasis on customer service
* A high level of proficiency in MS Word, Excel etc
* The successful candidate should be highly motivated, flexible, and discreet, be capable of working on his/her own initiative and as part of a team, as well as capable of working to established deadlines.
* Proven ability to manage Box Office/Front of House systems e.g. Ticketsolve or similar
* Experience of working in an arts, music entertainment, or similar background
This is a permanent onsite role based in Limerick, with base salary, depending on the candidate's experience, expected to be in the €35K - €40K range plus benefits.
The Box Office Manager will be required to work in accordance with the programme of events therefore working hours will vary in line with service needs.