Food & Beverage Assistant
N.B.: Experienced candidates must also be available to work mid week, might not suit students.
The Role:
Under the general guidelines of the Departmental Supervisor/Manager, ensure the day-to-day operations are carried out in line with department and Hotel standards providing quality service to our guests in accordance with statutory, health and safety requirements.
Reporting to:
Will report on a daily basis to the Food & Beverage Manager and Supervisors of the Department.
The Person:
We are seeking candidates with a proven track record as a Food & Beverage Server who can demonstrate the ability to successfully operate in a guest focused manner; always striving to exceed guest expectations thereby building customer brand and loyalty.
Key Responsibilities include:
* Ensure that the Department operates in a guest focused manner; always striving to exceed guest expectations thereby building customer and brand loyalty.
* To be fully aware of the hotel facilities, activities, targets and promotions, special activities within the hotel.
* To deal with customer complaints in a professional and courteous manner in accordance with company procedures.
* To ensure all guests receive a genuine, warm, friendly, courteous welcome on arrival and during their stay.
* To anticipate guests needs whenever possible to enhance quality service and in turn enhance guest satisfaction.
* To assist in achieving Hotel and Departmental goals in relation to mystery audits, customer comment index etc.
* To assist guests at all times.
* To ensure all guest queries are handled promptly and efficiently.
* To ensure initiative in relation to the speedy resolution of guests queries or problems.
* To report on all guest feedback to a supervisor or manager.
* To carry out departmental standards in accordance with the SOP Manual.
* To ensure hotel standards are achieved at all times.
* To report on duty on time in accordance with hotel grooming standards.
* To ensure that the highest possible standard of personal hygiene, dress, appearance, body language and conduct is maintained at all times.
* To attend all statutory training.
* To attend other training sessions as per the departmental training plan or as when required by management.
* To assist as much as reasonable in the coaching and training of new staff.
* To accept flexible work schedule necessary for uninterrupted service to hotel guests.
* To provide support where necessary in other areas of the hotel.
* To give full cooperation to any colleague or guest requiring assistance in a prompt, caring, helpful manner and to be flexible in assisting around the hotel in response to business and client needs.
* To ensure all accident, incidents and suspicious occurrences are reported to the relevant people and to assist in providing all relevant backup.
* To maintain own working area, tidy and in good shape.
* To report defective materials and equipment to appropriate individual.
* To assist in positively promoting sales within the department and maximise every sales opportunity.
* To assist in controlling departmental costs within the standards set by the department manager.
* To assist in stock control measure implemented, in order to achieve budgeted profit margins.
* To ensure security of cash, stock and equipment and to carry out all agreed departmental/hotel procedures.
* To pass on any referred/sales leads to the sales department, to assist in sales as required.
* To carry out any other reasonable tasks as requested by management.
* To ensure all charges for groups and individuals efficiently.
* To ensure familiarity with the cash handling and credit policy of the hotel.
* To be knowledgeable and informed about the introduction of products.
* To ensure all cleaning schedules are adhered to on a daily, weekly and monthly basis.
* As a member of staff of the Hotel you must be willing to carry out duties outside of your department if required to do so.
Benefits:
* Employee discount at Só Hotel group properties.
* Career development and progression opportunities.
* Food allowance.
* Employee Assistance Programme.
* Employee Recognition Awards.
* Free car parking.
* Group Employee Discount Scheme.
* Bike to work scheme.
Job Type: Full-time
Pay: €12.70-€13.50 per hour
Expected hours: 20 – 40 per week
Additional pay:
* Tips
Schedule:
* Weekend availability
Work Location: In person
Reference ID: F&BASSISTNOV24
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