Job Title: Technical Services/Infrastructure Engineer
This is a key role in ensuring smooth IT operations, maintaining infrastructure, and optimising systems across all departments and locations.
Key Responsibilities:
* IT Support: Provide technical assistance for software, hardware, and general ICT issues, ensuring staff receive prompt and effective support.
* Process Documentation: Help document ICT processes to align with the company's Integrated Management System (IMS) and improve efficiency.
* Vendor Management: Act as the first point of contact for external providers, managing system issues and raising support tickets as needed.
* System Optimisation: Maintain and improve the system and reporting capabilities.
* Infrastructure Management: Oversee cloud platforms, hardware lifecycle, and managed services to ensure alignment with business needs.
* Cost Control: Monitor third-party support costs.
* Project Support: Assist with ICT projects, including system development, testing, rollouts, and ongoing improvements.
* Application Development: Support departments in maximising the use of Microsoft 365 tools.
Requirements:
* Degree in IT, Computer Science, or relevant experience.
* Experience in technical support, IT helpdesk, or a similar role.
* Strong knowledge of Windows Server and Desktop OS, troubleshooting, and system setup.
* Good understanding of computer systems, mobile devices, and network infrastructure.
* Strong problem-solving skills and the ability to work independently or in a team.
* Microsoft or Comp TIA certifications (desirable).
Skills & Competencies:
* Excellent technical troubleshooting abilities.
* Strong communication and teamwork skills.
* Proficiency in Microsoft 365 administration.
* Experience with network management, VPNs, and firewalls.
* Knowledge of Microsoft Server & Hyper-V.
* Familiarity with Share Point, Power Apps, and Power Automate (desirable).