Job ID:
| Amazon Web Services EMEA SARL (Irish Branch)
We know the technology intimately and eagerly keep abreast with where it is moving.
It is through this passion that we support our customers in their innovative ventures.
Members of the AWS Cloud Premium Support team are at the forefront of Cloud technologies, interacting with the full breadth of AWS services.
We are surrounded by people that are wickedly smart, fanatical about cloud computing, and believe that world class support is critical to customer success.
Why are we so important?
AWS Engineers provide advanced monitoring, troubleshooting solutions to our customers along with replicating and reproducing issues in order to provide high standard resolutions for complex situations.
Our Engineers are the point of contact to our customers during critical events, being our clients' Consultants.
Every day will bring new and exciting challenges on the job while you:
Learn and use groundbreaking technologiesApply advanced troubleshooting techniques to provide unique solutions to our customers' individual needsInteract with leading technologists around the worldWork directly with AWS architects to help reproduce and resolve customer issuesLeverage your experience to provide feedback to internal AWS teams on how to improve our servicesDrive customer communication during critical events- Follow-the-sun model with support sites located globally: No after hours on-call or mandated overtime in this role.
* Career development within AWS Support: We promote advancement opportunities including Senior Support Engineer, SME, Operations Manager, Solutions Architect, and Technical Account Manager.
* Variety: Support engineers not only work a broad spectrum of technical issues but may also coach/mentor new hires, develop and present training, partner with development teams on complex issues or contact deflection initiatives, participate in recruiting, write tools/script to help the team, or work with leadership on process improvement or strategic initiatives.
BASIC QUALIFICATIONS- Ability to communicate effectively in English and Portuguese (written and spoken) with 2+ years of relevant experience
* Exposure to streaming technologies (Redshift, Quicksight, Neptune).
Log analysis and General Troubleshooting (tuning and optimisation, Search and Indexing Operations, mapping, monitoring) understanding on Elastic Stack (Elastic, Logstash, Beats, Kibana, Fluentd etc).
Experience with Apache Flink, Apache Spark
* Experience with System Administration and troubleshooting with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory), Networking and troubleshooting (TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related)
* Bachelor's degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position
PREFERRED QUALIFICATIONS- Experience in a customer support environment, analysing, troubleshooting, and providing solutions to technical issues
* Understanding of Cloud Computing concepts
* Experience scripting or developing in at least one of the following languages: Python, R, Ruby, GO, Java, .NET (C#), JavaScript
* Exposure to Database Fundamentals and General Troubleshooting (tuning and optimization, deadlocks, keys, normalization) in any Relational Database Engines (MySQL, PostgreSQL, Oracle, SQLServer)
Amazon is committed to a diverse and inclusive workplace.
Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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