The purpose of the role is to manage the Maintenance Control department and to coordinate its activities with Operations, the CAMO, and Part 145 maintenance organisations.
Key Accountabilities:
1. Manage and coordinate the activities of the Duty Managers assigned to the Maintenance Control Center (MCC), ensuring that MCC personnel are properly selected, trained, qualified, and competence assessed for their respective duties and responsibilities.
2. MCC team manpower planning and rostering.
3. Provide assistance and direction to MCC staff for critical aircraft maintenance events.
4. Coordinate with the Material Department to ensure material supply requirements are met.
5. Ensure that aircraft status information is accurate and available to flight Ops, Operations, and maintenance organisations.
6. Ensure that the maintenance management system (AMOS) is used to its full potential within the MCC department.
7. Ensure that the duty LMC provides and coordinates necessary technical support, skilled manpower, parts, tooling, and planning assistance where necessary.
8. Ensure that MCC procedures and documents are created and updated to ensure the highest standard.
9. Assist the reliability teams to identify chronic and repetitive aircraft defects and develop action plans for their repair. Coordinate corrective action with Engineering, Reliability, and Materials Departments as required. Monitor the effectiveness of Action Plans.
10. Responsible for administration, control, and timely closure of deferred defects across all fleets operated. Liaise with the operations and the commercial teams for routing of aircraft with significant maintenance problems to stations where repairs can be accomplished with minimum disruption to aircraft schedule.
11. Maintain competence on the basis of continued education and training in their area of responsibility. The company will facilitate this process.
12. Lead, motivate, and develop the team members providing regular performance feedback, in order to maximise business results, employees’ satisfaction, and team productivity.
13. Ensure events that technical hazard flight safety or errors are reported using the company safety reporting system.
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