Our client, an international leader in the Supply Chain industry is looking for an experienced Logistics Operations Manager to join an operation in North Dublin for a permanent position.
Logistics Operations Manager
We have an excellent new position for an Operations Manager with one of the world's leading freight forwarding companies. This is an excellent opportunity to join a highly successful company with great prospects and which offers a strong work-life balance.
Role Overview:
* Promote, monitor and maintain an environment and culture that promotes Health, Safety, Quality and Output in a multi-site environment.
* Provide excellent customer service & drive the same ethos throughout the business and team.
* Interact with customers, on all levels to develop long-term relationships.
* Management of the operational teams and overall warehouse operations.
* Lead, motivate and develop a team to achieve site strategy and SLA's.
Duties and Responsibilities:
* Understand and manage all aspects of daily warehouse operations.
* Granular understanding of SLA performance and associated root cause investigation for misses on a daily/weekly basis.
* Ensure the team continually strives to exceed customer expectations.
* Communicate effectively with customers & team members by telephone, electronically, or face to face.
* Proactively organise workflow to meet customer timeframes.
* Respond promptly to customer inquiries, investigate and solve customer's problems, which may be complex.
* Ensure corrective action plans, if required, are communicated within the business and shared with the customer.
* Proactive involvement in implementation process and correct set up of SLA/SOP Customer profile.
* Ensure we are compliant with customer SOP/SLA, working with relevant production units.
* Attend Customer scheduled operational and review meetings.
* Strive to provide efficiencies in collaboration with other functional work groups.
Skills and Experience:
* Evidence of consistent excellence in Customer Service is essential.
* Proven success in leading a team, managing underperformers and staff development.
* Excellent operational knowledge - experience within a Contract Logistics/3PL environment is a bonus.
* Demonstrable ability of developing teams and driving change in an operational environment.
* Strong Customer Service skills are essential.
* Effective written and verbal communication skills.
* Excellent organisational skills with an ability to prioritise and manage high workloads in challenging situations and meet Customer deadlines.
* A passion for service excellence and a commitment to be the best through attentiveness and responsiveness to the customer's needs.
* High levels of energy, sound judgement and determination to achieve operational targets.
* Positive attitude, motivated and enthusiastic.
* Good listener and communicator.
* Excellent relationship management and interpersonal skills.
* Able to work on own initiative with strong attention to detail.
* Ability to give and receive positive and constructive feedback.
* A problem solver, and able to resolve conflict and take ownership.
* Trustworthy, efficient and consistent.
Qualifications/Education:
* Bachelor's degree in a relevant field is a bonus but not essential.
* Previous experience as an Operations Manager.
* Minimum 5 years' similar previous experience is essential.
* Good level of Word and Excel.
* Ability to motivate a team, work in a fast-paced environment and manage multiple deadlines is essential.
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