Job Description
You will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed.
About the Role
You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.
Key Responsibilities:
* Solving customer's cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.
* Driving initiatives that improve support-related processes and our customers' experience. These can include tutorials, how-to videos, technical articles, trainings, among others.
* Leveraging your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.
Requirements
* 1+ years of software development, or 1+ years of technical support experience
* Ability to communicate effectively in English and Portuguese (written and spoken)
* Experience troubleshooting and debugging technical systems
* Knowledge or experience with system administration, and troubleshooting any operating system (Linux and/or MacOS) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL or related).
About the Team
AWS Support Engineering is a customer-facing global organization that provides technical support to our customers as well as our internal teams.
About Amazon
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.