Job Title: Technical Advisor
Description:
The role of a Technical Advisor within the customer service department involves coordinating and supporting Liebherr service engineers, customers, and globally located mixed sales companies. This position requires a customer-focused approach while contributing to continuous improvement and business development through close cooperation with internal and external departments.
Main Responsibilities:
* Plan and coordinate service and support for the full range of products and services from Liebherr Customer Service based primarily in Ireland.
* Deliver timely support for customers directly and indirectly through a network of mixed sales companies (MSC).
* Provide on-site support in emergency cases.
* Prepare and deliver technical reports on project/job completion.
* Train clients, employees, and apprentices both on-site and in-house.
* Liaise with internal departments to eliminate faults and improve products.
* Work with the sales department and global network of Mixed Sales Companies (MSC) to promote and develop business opportunities.
* Develop and maintain KPI and targets.
* Maintain a customer-focused approach.
* E nsure quality, environmental, and Health & Safety standards are always maintained.
* Contribute to Continuous Improvement and Quality Management.
Requirements:
* A third level qualification in engineering or applicable trade.
* Working knowledge of MS Office suite of programs.
* Strong communication skills in written and spoken English.
* Experience in a similar technical support role.
* Knowledge of PLCs and Variable Speed Drives (VSD).
* Highly motivated with excellent organizational skills.
* Ability to work independently while fitting into a team.
* Willingness to self-learn and improve.
* Careful, conscientious, and methodical approach.
About Us:
Liebherr Container Cranes Ltd. is one of the world's leading manufacturers of ship to shore cranes, rail mounted gantry cranes, and rubber tyre gantry cranes. From its base in Killarney, Ireland, the company designs, builds, and exports container cranes worldwide. Founded in 1958 as the first Liebherr factory outside of Germany, today, container cranes manufactured by Liebherr in Ireland are renowned for their quality, longevity, and productivity.
Salary: Competitive salary estimated at €50,000 - €70,000 per year.