Duty Manager at Clayton Hotel Ballsbridge
We are seeking an experienced Duty Manager to join our team at Clayton Hotel Ballsbridge, a 4-star hotel located in the heart of Dublin.
Key Responsibilities:
* Oversee the operations of the hotel, ensuring exceptional guest service and high standards of quality.
* Anticipate guest needs and proactively manage their expectations.
* Assist with the management of daily hotel operations, including customer issues and departmental delivery.
* Ensure prompt resolution of customer complaints and have full knowledge of the hotel and all departments.
Requirements:
* Previous supervisory experience within the hospitality industry.
* Excellent customer service skills and passion for delivering exceptional guest experiences.
* Mature and pleasant manner for dealing with customers and team members alike.
* Capable of upselling hotel services and promoting the group's brand.
About Our Culture:
Dalata Hotel Group is Ireland's largest hotel group, with a commitment to excellence and a focus on developing its people. Our values of Our People, Our Fairness, Our Service, and Our Individuality drive our business forward, and we strive to create a supportive and inclusive work environment for our employees.
We offer a range of opportunities for career development, training, and recognition, and are committed to creating a fulfilling work experience for all our team members. If you share our values and are passionate about delivering exceptional guest experiences, we would love to hear from you.