DescriptionThis is an exciting time to join the Security Operations team and applications are welcome from staff within Security Operations and across the entire daa organisation. The Team Supervisor is responsible for leading and managing a team on a shift basis and is accountable for their team’s performance on shift. The Team Supervisor will support the Security Duty Manager and will focus on the end to end delivery of the Security Operation and management of a team across the Airport Campus (T1, T2, VCP). The Team Supervisor will be accountable for all people related activities for a dedicated group of officers. The Team Supervisor will ensure that the passenger and staff security screening operations are conducted in accordance with statutory and regulatory requirements and will deliver excellent customer service and passenger experience. This is a 24/7 shift-based position. These positions will report to the Security Duty Manager.ResponsibilitiesPeople • Provide and the deliver the highest standards of staff welfare on a shift by shift basis across the Airport Campus. • Ensure each team member has a clear understanding of their objectives and expected deliverables on each shift. • Pro-actively manage team performance and behaviours through regular discussions and feedback. • Coach and support staff/team development and provide guidance as required. • Lead and motivate through active engagement within a team. • Foster and create a culture of open communications and feedback through team briefings and discussions held on an individual and team basis. • Conduct Return to Work / Absence Review Management meetings and investigations/disciplinary meetings as required. • Ensure that all Avsec and non-Avsec training and certification for team members adheres to statutory and regulatory requirements. • Be responsible for performance management within a team to ensure that all agreed key performance indicators (KPIs) are achieved. Compliance • Ensure security screening is carried out in accordance with SOPs and is compliant with regulations • Ensure the team achieves targeted detection levels for potential security threats through x-ray analysis, AMD screening, baggage / body searches • Complete compliance briefings as required and undertake active compliance coaching and monitoring against SOP’s • Ensure integrity of all access control points are manned appropriately and are fully Secured when non-operational • Monitor the operating equipment, equipment testing & completion of associated documentation. Immediately report any problems to Asset Care or AITS. Operations / Efficiency • Monitor and manage lane throughput and operational performance for their team and shift on the day ensuring passenger processing levels are at an efficient rate • Ensure that all key performance indicators are communicated, managed & achieved for their team and each shift • Monitor and report issues/concerns to address supply versus demand pinch points on the day • Be accountable for accurate reporting of all time and attendance on the day Passenger / Customer • Actively monitor the passenger experience and ensure the highest standards of customer experience is delivered at all times. • Resolve any customer queries or complaints appropriately and efficiently. Escalate to the Security Duty Manager, as necessary. • Monitor compliance with cleaning standards of the Airport Campus and liaise with key stakeholders and team members to ensure the required standards are maintained and adhered to.QualificationsKnowledge, Skills and Experience • 5+ years of experience in operations ideally within an airport related environment • Previous People Management experience an advantage although not essential • Ability to manage, motivate and develop staff • Resilient, with the ability to deliver in a highly pressurised environment • Ability to communicate effectively (both oral and written) • PC/Excel/PowerPoint/Word skills • Ability to prioritise and respond to changing environment • Pro-actively identify and respond to problems • Sound judgment and ability to make decisions • Committed to daa values & Leadership Standard