Content Reviewer (Evening Shift)
We are looking for Danish, Estonian, Finnish, French, Hausa, German, Indonesian, Italian, Norwegian, Russian, Swahili, Swedish, and Thai speakers.
Main responsibilities:
1. Investigating and resolving reported issues (inquiries via the ticketing system), such as requests for account support or potentially abusive content
2. Enforcing client's Terms of Use by carefully monitoring reports of abuse on the site
3. Becoming and remaining knowledgeable about client’s products and community standards
4. Using market-specific knowledge and insights to find scalable solutions to improve the support of our community of users
5. Gathering, analysing, and utilising relevant data to develop ways to improve the overall user experience
6. Recognising trends and patterns and escalating issues outside the company policy to the global team
7. Identifying inefficiencies in workflows and suggesting solutions
Skills & Competences:
8. Strong personal resilience with the ability to operate in a pressured and fast-paced environment
9. Strong interpersonal skills, verbal, and written communication skills, and most importantly – empathy
10. High adaptability and positive approach to challenges
11. Ability to make decisions, prioritise, solve problems, and work as part of a team
12. Effective Time management & Prioritisation skills
13. Ability to consistently hit KPIs on time
Language Skills:
14. Fluent level of one of the mentioned languages in oral and written communication, with an in-depth understanding of culture and social trends in the region
15. Advanced level of English (C1)
Contract: Full-time, permanent
Compensation:
16. €29, per year as base salary
17. 25% Salary uplift for the late hours from 10pm to 2am (in total, around €33, per year)
18. €12 per day (before tax) as the travel allowance
19. %10 performance-based bonus paid quarterly
20. Free meal on site
21. Private healthcare
22. Pension contribution
23. 25 days of annual leave
24. Extensive Training and access to CPL's Wellness Programme
25. Tax Saver and Bike-to-Work Scheme
Working hours: Evening shift (6pm - 2am). Monday to Friday, occasionally weekends and bank holidays.
Location: Dublin 18, Sandyford, Dublin South
*This is an office job. Work from home / remote work is not an option. Employees are classified as essential workers.
IMPORTANT:
26. Due to the nature of the role, candidates must be fully confident in dealing with sensitive content.
27. Candidates must be eligible to work full-time in Ireland (EU passport / Stamp 4 / Stamp 1G for a minimum of 12 months or renewable).
Why apply?
28. Chance to work within a multicultural and diverse team
29. Great internal opportunities for career progression – employees with good performance can become Quality Auditors, Quality Analysts, Trainers & Team Leads
30. No shift rotations – fixed working schedule
31. Meals on-site, private healthcare, and pension contribution
32. No previous experience required – full training is provided!
#CplGTTempJul
#LI-OT1