Head of Credit Control (Co Laois / Hybrid) Our client, a well-established and fast-growing organisation in the energy sector, has an exciting opportunity for an experienced and strategic Head of Credit Control to lead the credit function. The Head of Credit Control will be responsible for overseeing and managing the companys credit control function, ensuring effective credit risk management, continuous process improvement, and automation. This role will lead the credit control team, maintain strong stakeholder relationships, and drive strategic initiatives to enhance cash flow and reduce credit risk. Key Responsibilities: Monitor, approve and review credit terms for new and existing accounts. Manage the Credit Insurance relationship. Negotiate new customer terms and conditions, including deposits, securities, and insurance cover. Develop and maintain the Provision policy. Approve monthly or weekly bad debt write-off requests. Review and manage the Refund Request Policy and oversee refund processing. Design and implement team KPIs to drive efficiency and effectiveness. Provide weekly and monthly performance reports. Conduct unallocated cash reviews and implement strategies to reduce outstanding amounts. Oversee the Month-End Statement runs to ensure timely processing. Act as the primary escalation point for all stakeholder concerns. Monthly team meetings and 1-to-1 monthly meetings. Improve the dunning process and continuously enhance the Codas system for automation. Deploy the new Fuel Card online signup process and implement necessary changes to the Credit Control process. Design, implement, and enable Tesorio for enhanced credit control management. Review and monitor budget plans, including system changes and letter runs. Integrate new business into existing teams and processes. Collaborate with all internal and external stakeholders to support business operations. Manage the relationship with external print & post provider and approve printing jobs. Provide leadership, motivation, and coaching to the Credit Control team. Help and work with internal and external audits. Engage with IT and system stakeholders. Support the Depot Network with stakeholder engagement and governance. Work with Marketing to assist with new product launches. Work with third-party solicitors and collection agencies to pursue overdue accounts. Manage and post Credit Card payments in Codas. Key Skills & Experience: Extensive experience in Credit Control management with a proven track record of leading teams. Strong understanding of credit risk management, credit insurance, and financial reporting. Hands-on experience with ERP tools such as Codas and credit control tools like Tesorio. Excellent analytical, negotiation, and problem-solving skills. Strong stakeholder management and leadership abilities. Proficient in budgeting, forecasting, and policy development. Experience in process improvement, automation, and system implementation. For additional information and a confidential discussion on this and similar opportunities contact: Gemma Butler All applications will be dealt with in the strictest confidence and your CV will never be released without your prior approval. Job Ref Number:13075 #ORjobs Skills: Head of Credit Control Credit Control Credit Control Manager