Joe Duffy Leasing are contract hire and leasing experts offering business and personal mobility solutions since 2012. We are a part of Ireland's largest dealer network, the Joe Duffy Group which gains us access to a large new and commercial stock for immediate delivery, we can order the exact vehicle to meet your individual needs.
Our dedicated team of business and personal leasing advisors deliver expert advice on cost reduction, fleet management, finance solutions and procurement strategy. Focusing on the vehicles total cost of ownership and taking your business and personal needs into account; we deliver the best, most cost-effective solution for all our clients. Our service is nationwide with service partners in all 26 counties.
Candidate Requirements:
1. Exceptional customer telephone skills - to create customer confidence by ensuring customer awareness of all products & services available.
2. Ensure invoices and taxing vehicles are completed accurately and on time.
3. Professional; highest standards of courtesy & efficiency; enthusiastic.
4. Establish/maintain and grow relationships with 3rd party providers.
5. Manage customer database and assure all vehicles complete relevant annual testing.
6. Computer literate - to be able to record/amend customer details accurately.
7. Ability to work under pressure and remain calm - to handle upset/demanding customers effectively.
8. Accuracy in detailing customer service bookings, authorising work and approving invoices.
9. To follow up and provide feedback to customers on the status of their vehicle.
10. To ensure that all work requested has been carried out & charged for.
11. Excellent personal presentation and always reflects the company's corporate image.
12. Previous experience working in a retail Service Advisor or Administration position.
Likely to be/have:
1. Impeccable appearance and well presented to work in a corporate environment.
2. Good oral & written communication skills.
3. Excellent organisational skills.
4. Able to record accurately all relevant details.
5. An ability to absorb and understand technical data and explain it to our customers as required.
6. Experience working with CDK/Kerridge or similar.
7. Proficiency using Office 365, Excel etc.
We will recognise and reward your hard work, achievements and loyalty with our excellent reward and benefits package. In addition to a competitive salary, we offer excellent benefits including:
* Employee Assistance Program
* Industry Leading Training and Progression Plans
* Life Cover
* Social Club
* Bike to Work
* 22 days annual leave
* PRSA
If you are passionate about customer service, are driven and ambitious and believe that you have what it takes then submit your CV and cover letter online today!
We do not require the assistance of recruitment agencies or third parties at this time - Thank you.
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