Job Title: L3 Support/Development Engineer
We are seeking a skilled L3 Support/Development Engineer to join our AIOps Development & Support team in Dublin, Ireland.
About the Role:
This is an exciting opportunity to work in a high growth area of Hybrid Cloud Management and Artificial Intelligence for IT Operations. As an L3 job role, you will combine support and development responsibilities, requiring expert-level knowledge to tackle complex issues related to system architecture, network configurations, or advanced software/hardware troubleshooting.
You will have a deep understanding of product design, code, testing, and providing industry-leading solutions. Your skills will be used to troubleshoot complex issues, analyze root causes, and develop effective solutions.
Your Responsibilities:
* Provide technical support and development expertise to internal teams and clients.
* Analyze and troubleshoot complex technical issues, identifying root causes and developing effective solutions.
* Develop and implement new features, tools, and processes to improve efficiency and effectiveness.
Requirements:
* Bachelor's degree in Computer Science or equivalent with at least 3 years hands-on experience as a Java development engineer.
* Strong analytical and troubleshooting skills on Linux, Web Services, and Cloud (Kubernetes) environments.
* Solid recent experience in development and troubleshooting Java and JavaScript.
About Us:
We are IBM Software, infusing core business operations with intelligence from machine learning to generative AI. We help make organizations more responsive, productive, and resilient by putting AI into action now.
About Working at IBM:
In a world where technology never stands still, we understand that dedication to our client's success, innovation that matters, and trust and personal responsibility in all our relationships live in what we do as IBMer. We strive to be the catalyst that makes the world work better.