Job Title:
Branch Lead
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The Company:
Our client is one of Ireland's leading retail and SME banks, focused on delivering what their customers, colleagues, and communities need to be successful.
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Your Role:
As a branch lead, you will lead, coordinate, and control the efficient delivery of business objectives and day-to-day branch operations in a regulatory compliant manner. You will actively seek new business opportunities, build, and embed a culture of change to drive the success of the bank's ambition to become Ireland's best personal and business bank.
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Key Responsibilities:
* Plan and coordinate branch activities every day to optimize branch capacity and efficiencies.
* Coach branch colleagues to ensure key learnings of Blackbelt are embedded, including enhanced customer engagement and education on all channels available to meet customer needs.
* Drive business development activity within your branch and local community to attract, retain, and grow key customer cohorts and maximize opportunities.
* Develop key local introducer relationships with solicitors, accountants, estate agents, and employers.
* Measure the success of business development activities and pivot to adopt plans that proved the greatest success.
* Actively manage the risk and control agenda to ensure all standards are met, including the successful completion of BRQ, to minimize risk and work completed in a regulatory compliant manner.
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Requirements:
* Full Valid Driver's Licence
* Qualified Financial Advisor - recognized qualification to permit discussion of product information and provide advice to customers (QFA)
* Proven experience in retail finance sales and service ideally at Branch level
* Proven leader with an innate ability to motivate a sales team to deliver on objectives
* Deep knowledge and understanding of the bank's products and services
* Competitor knowledge and market awareness
* Proficient at Microsoft Office suite
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