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Our client is a leading WordPress page builder plugin. They are looking for Technical Support Agents. These are full-time, home office based positions providing technical support via chat or email during regular working hours.
As Tier 1 support, you will learn how to review, analyze, and resolve a variety of customer issues quickly and professionally. You will communicate in English with web professionals from around the world via tickets, emails, and live chat.
The Tier 1 agent is an entry-level position that can be a gateway role for any aspiring web technologist with a passion for customer service.
Requirements
1. Troubleshooting and technical issue analysis skills
2. Ability to fluently communicate complex technical ideas in English
3. Ability to break down and guide through a technical process
4. Ability to work under pressure
5. Transparency, accountability, and the ability to work independently
6. Exceptional courtesy, patience, and overall a “people’s person”
7. Experience with WordPress, HTML, CSS – an advantage
8. Web Servers and web infrastructure – an advantage
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