About The Job
As an After Sales Coordinator you will participate in delivering operational excellence in-line with the Care Services standards of the Brand. You will embody advanced knowledge in aftercare services and demonstrate impeccable product knowledge, while maintaining an organized operation and displaying a commercial mindset.
Profile
* Technical Expertise: Strong repair and quality management skills
* Organizational Skills: Excellent organization and time management
* Communication: Regular updates with clients and team
* Performance: Drive performance and client relationships
* Training: Train and support the team
Additional Information
Be an Exceptional Technical Expert
* Ensure quality issues/repairs are properly dealt with, in-line with lead-time targets
* Maintain the integrity and accuracy of the “My repair” platform, leading the implementation and execution of inventories.
* Ensure immaculate organisation of the Care Services and Repairs area, driving best-practice and developing new ideas with your manager
* Ensure the lead time from Receipt to sending to Cergy is respected, and followed-up. Being accountable for the monthly results, you will ensure immaculate organization and time-management.
* Demonstrate reactivity and accountability for products retrieval due to quality alert from quality department.
* You will possess and maintain a strong, in-depth, and highly technical expertise which you will use to drive and develop Care Service performance, inclusive of qualitative in-stock inventories (DEF checks on High-End).
* Ensure regular communication with the stock team to ensure the correct management of defective exchanges.
* Ensure regular follow-up with clients regarding their items or queries.
* Be accountable for the Care Services results vs targets.
Drive Commercial Performance, and Client Development in Care Services
* Be a partner to your Manager; Ability to provide Head Office with feedback relating to Care Services, and any missing opportunities
* Create and implement specific action plans to proactively drive the business and maximize Care Services performance through: Organization / Inventories / My Repair follow-up / Tool box and spare parts for in-store repairs
* Be the Ambassador and role model of your category – demonstrating an active, genuine passion and strong enthusiasm, by demonstrating proactivity.
* Master a deep knowledge of your category, and be able to deal with demanding client situations
* Approach Care Services as a Client relationship opportunity – Being accountable for the clientelling initiatives, results and Client experience.
Support and Train the Store Team on Care Services
* Be a partner to the Field Coach Trainer to develop Care Service and Repair knowledge in the store
* You will use your knowledge to communicate and inspire the team on corporate strategy and relevant business information (animate team briefing sessions, trainings etc)
* Provide regular communication to managers regarding any relevant aftersales topics, delivering trainings and daily moments.
* Develop your expertise in carrying out in-store repairs to the quality standards expected, and driving this through trainings and 1:1 sessions.
General Duties
* As well as driving the development of Care Services expertise in your store, you will additionally be a point of contact regionally.
* Be fully integrated into the store team (participate in the morning briefing) and contribute to achieving the overall objectives of the store
* Develop the highest Brand and product knowledge
* Respect Louis Vuitton Brand standards in terms of grooming and behaviors
* Follow the company’s policies and procedures.
Reference LVM27201 #J-18808-Ljbffr