Technical Support Engineer
We are seeking a Technical Support Specialist to join our highly motivated Tech Support Team at Scurri. Our customers contact us through various channels, and we provide trusted, timely, and accurate responses to well-known brands across Ireland and the UK.
Main Responsibilities:
* Answering queries about how our product works and amending account configurations.
* Talking customers through a series of actions until they've solved a technical problem.
* Troubleshooting issues, identifying root cause, and escalating to an internal development team if necessary.
* Managing and prioritizing customer cases.
* Keeping accurate records and tracking issues through to resolution, within agreed timeframes (SLAs).
Requirements:
* Experience of technical support in a service business or a web-based product/service.
* Technical qualification in a relevant discipline (IT, Computer Science, Software engineering etc.).
* Knowledge of APIs, JSON, and XML (ideal).
* Strong problem-solving skills and understanding of Lean methodology.
* Outstanding communication skills - written, verbal, listening, and questioning.
Benefits:
1. A positive work environment with work/life balance.
2. Ongoing training and development opportunities.
3. Opportunity to grow and develop throughout your career.
4. Recognition as a