The Role The Director of Compliance and Dispute Resolution (PO - Standard Scale) will be a key member of the Senior Management Team, with collective responsibility for leading the successful establishment and effective operation of the Gambling Regulatory Authority. The Director of Compliance and Dispute Resolution (PO) will report directly to the Chief Executive Officer. This role offers an exciting opportunity to contribute significantly to the evolving landscape of gambling regulation in Ireland. The Director will lead the development and implementation of regulatory compliance measures and dispute resolution mechanisms in the gambling industry. They will ensure the effective monitoring of compliance with legislative provisions and resolve disputes arising in the gambling sector, thereby safeguarding consumer interests. Principal Duties and Responsibilities Lead on the development of the Code of Practice for the industry, and oversee the development of up to 40 Statutory Instruments, to promote the interest of consumers and to protect vulnerable gamblers and children from gambling harm. Develop and lead an effective systematic reporting, audit and investigation regime to ensure compliance with the Codes of Practice, the Gambling Regulation Act and other relevant regulation. Direct periodic specialist inspections and organise & oversee Data Analytics to identify emerging issues or prohibited behaviours (e.g. targeting problem gamblers) and to inform evidence based policy making. Liaise very closely with, and advise the ICT development team, play a central role in developing the ICT systems underpinning compliance. Develop and maintain strong networks with gambling regulators in other jurisdictions, the research community and software developers to share learnings on emerging software or e-gaming, online gambling or other relevant products. Foster an effective regulatory relationship with licencees, including educational supports or best practice guidance where required (e.g. for charities or smaller organisations). Develop and maintain strong networks with a number of public sector bodies with whom the GRAI will share common objectives, as appropriate and develop strong stakeholder engagement networks with industry, health sector, NGOs and others. Develop and oversee an Alternative Dispute Resolution scheme for consumer complaints and keep up-to-date with relevant legal, operational and compliance & dispute resolution developments in other jurisdictions in relation to on site and on line gambling, gaming and lotteries. Oversee verification of industry compliance with Anti-Money Laundering requirements. Oversee industry compliance with Sports Integrity requirements. Develop whistleblowing arrangements to support industry employees or contractors. Set, benchmark and report on KPIs to demonstrate achievement of GRAI deliverables and improvements in compliance in the sector. Attend meetings of the GRAI Authority, Independent Appeals Board, Audit & other GRAI Comittees and relevant Oireachtas Committees and provide updates and presentations as required. Manage the performance of staff in the Monitoring, Compliance and Dispute Resolution department. Any other duties as may be assigned by the CEO from time to time. Essential Criteria In order to be eligible to apply for this role you must have/demonstrate in your application form that you meet the following essential criteria: A minimum of a Bachelors degree (Level 8 under the QQI Framework) in a relevant field such as Law, Public Administration, Business or a related discipline. A minimum of 10 years of experience in a compliance, regulatory, audit or legal role in the public or private sector. A minimum of 5 years experience in a senior management role with demonstrated leadership and strategic planning capabilities. Extensive experience in developing and implementing regulatory/compliance frameworks, compliance and dispute resolution. Demonstrated ability to develop and implement statutory Codes of Practice and Conduct. Strong understanding of audit, investigation, and systematic reporting processes. Proficiency in leveraging data analytics to identify emerging issues and inform policy-making. Knowledge of, or ability to quickly acquire expertise in Anti-Money Laundering (AML) and Sports Integrity requirements. Experience with ICT systems development and integration in compliance operations. Proven track record of effective leadership and team management, with the ability to inspire and motivate the team to achieve challenging organizational goals. Proven ability to develop and maintain strong networks with stakeholders, including regulators, public sector bodies, industry, health sector, NGOs, and others. Strong communication skills, with experience presenting to boards, committees, and other high-level forums. Track record of managing performance, setting benchmarks, and reporting on Key Performance Indicators (KPIs). Strong ethical standards and commitment to promoting consumer protection and safeguarding vulnerable individuals. Excellent problem-solving skills with the ability to navigate complex regulatory environments. High level of adaptability, innovation and resilience in a dynamic and challenging work environment. Desirable Criteria A postgraduate qualification (Level 9 or 10) in a related field. Experience in a public sector regulatory environment, including familiarity with government processes, regulatory frameworks, and judicial processes and/or Previous professional knowledge of the gambling industry, including on-line gambling, and/or regulatory or compliance experience. Knowledge / experience in deploying Data Analytics for monitoring purposes Familiarity with the latest developments in e-gaming, online gambling, and other relevant technologies in use in the industry. How to Apply Full information on the job specification, the Essential and Desirable requirements, and the process can be found in the candidate booklet. Please note interviews for these posts are likely tocommencew/c9thDecember2024. Applications can only be made by submitting your CV and Cover Letter to this portal before3pm on Friday 29th November 2024. Only applications correctly and fully submitted online will be accepted into the campaign. Applications will not be accepted after the closing date.