Join Our Team as a Customer Care Agent in Spiddal!At CWS Cleanrooms, we're looking for a Customer Care Agent to help ensure exceptional service to our customers and support the efficient processing of orders and requests.
This is an exciting opportunity for someone who is passionate about delivering top-notch customer service and looking to grow within a dynamic and expanding company.Why Join CWS Cleanrooms?At CWS Cleanrooms, we provide more than just a role - we offer a career with great growth potential and a dynamic, supportive team environment.
As a Customer Care Agent, you'll enjoy:Career Progression: Unlock opportunities for advancement within a fast-growing company.Training & Development: Ongoing support and development to help you thrive in your role.Key ResponsibilitiesCustomer Interaction & SupportManage inbound calls and emails professionally and efficiently.Address customer queries and resolve complaints, ensuring all cases are logged in Adx.Provide clear and accurate information regarding orders, deliveries, and service issues.Order Management & AdministrationProcess customer orders and service requests accurately.Liaise with customers on order confirmations, delivery schedules, and service updates.Maintain and update customer records in AdvanTex and internal databases.Service Excellence & Continuous ImprovementMonitor customer feedback and escalate complex issues when necessary.Contribute to team targets by maintaining high levels of customer satisfaction.Support continuous improvement initiatives to enhance customer experience and operational efficiency.Required Skills & ExperienceCustomer-Focused & ProfessionalStrong telephone skills with the ability to build rapport with customers.Excellent communication skills, both written and verbal.Ability to remain calm and professional in high-pressure situations.Technical & Administrative SkillsProficiency in Microsoft Office and web-based applications.Experience with Salesforce or similar CRM systems is a plus.Strong attention to detail and excellent data entry skills.Organisational & Problem-Solving SkillsAbility to manage time effectively and prioritize tasks.Well-organized and methodical with the ability to handle multiple tasks.Proactive in problem-solving and continuously improving processes.Team PlayerCollaborative, with a positive attitude and the ability to support colleagues.Contributes to a culture of respect, inclusivity, and team success.Adaptable and willing to go above and beyond when required.Hours of Work:This role is an on-site, full-time position based in Spiddal, Ireland.Monday to Friday: 40 hours per week (specific hours to be confirmed).Office Location: CWS Cleanrooms, Spiddal (minimum 3 out of 5 days in-office).