Posted: 17 March
Offer description
Operations Manager
This newly created opportunity will be responsible for leading and managing the operations team to ensure seamless customer service and efficient workflow across departments.
About the Role
The role focuses on team leadership, customer satisfaction, and operational excellence with a company supplying global brands in multiple sectors including engineering, construction and agriculture.
Key Responsibilities:
* Lead, mentor, and develop the operations team to ensure high productivity and a customer-first approach.
* Work closely with the procurement and product operations teams to ensure seamless coordination and service delivery.
* Ensure high standards of customer service by optimising response times and order accuracy.
* Oversee the resolution of customer enquiries, complaints, and service issues.
* Develop strategies to improve customer satisfaction and retention.
* Collaborate with sales and account management teams to align operations with customer needs.
* Implement and maintain operational policies and procedures to streamline workflows.
* Monitor day-to-day operational activities, addressing inefficiencies and driving process improvements.
* Support the Head of Product Operations in maintaining high standards of product quality and delivery performance.
* Ensure compliance with health, safety, and quality regulations in all activities company wide.
* Track key performance indicators (KPIs) and provide reports on operational efficiency and customer service metrics.
Essential Skills:
* Proven experience in an Operations Manager role with a strong focus on team leadership and customer service.
* Background in managing operational teams in the construction, engineering, or industrial goods sector.
* Strong interpersonal and leadership skills with the ability to motivate and develop teams.
* Experience in optimising workflows, improving customer service processes, and enhancing team efficiency.
* Good working knowledge of budgets and cost control.
* Knowledge of health and safety regulations in distribution and production environments.
What We Offer
€60,000 - €70,000 + Annual Bonus
