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Team Lead, Full Time, Permanent, Dublin 1
Client:
Brown Thomas
Location:
Dublin 1, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
492e66945ab8
Job Views:
91
Posted:
22.01.2025
Expiry Date:
08.03.2025
Job Description:
GET TO KNOW US
At Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer’s lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing.
KNOW THE ROLE
Customer experience is at the heart of everything we do. The Team Lead is a leader and mentor supporting team members in delivering the highest level of customer service across our Homeware Department.
RESPONSIBILITIES & DUTIES
People
* Working as part of team, delivering extraordinary service to both external and internal customers
* Participate and support with delivering team briefs
* Support Department Manager in the completion of daily floor planners
* Ensure all team members are dressed appropriately for business
* Ensure team members are adequately upskilled and inducted
* Delegate tasks and assign responsibilities ensuring follow up
* Ensuring communication is open and clear within the team
* Contributing to team targets and goals
* Provide a forum for team members to discuss issues and problems
* Recognise and coach good performers; coach poor performers
* Be aware and observe all Company policies and procedures
* Actively live and embed the Brown Thomas Group Values
Product
* Being passionate and enthusiastic about products and services
* Acquiring and updating product knowledge
* Being aware of product lines in other departments
* Being knowledgeable of additional services on offer throughout the store
Customer Experiences
* Ensure the team is meeting and exceeding our customer’s needs
* Support management with coordination of customer-related events
* Support and coach team members with customer queries
* Create awareness of additional services
* Ensure team members have a full working knowledge of customer loyalty
Destinations
* Taking pride in ensuring team members maintain standards
* Ensure stockrooms are laid out in an orderly fashion
* Ensure all merchandise is checked, priced and stocked properly
* Be aware of all store promotional activities
* Ensure promotional material is ordered and in place
* Ensure regular feedback is given to senior management
* Following health and safety procedures
* Learn, understand and comply with all company policy
General
* To assist with any other duties required by Store Management
* To maintain a good working relationship with colleagues
* To represent the Company’s interests
* To observe confidentiality in respect of Company activities
* To adhere to all store audit requirements
KNOW WHAT WE’RE LOOKING FOR
* Effective communication
* Strong sense of teamwork
* Self-motivation
* Passion for our brands and our products
We Care for Our People: We believe a great customer experience starts with a great people experience.
We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious and considerate.
Brown Thomas Arnotts is an equal opportunity employer committed to fostering a diverse and inclusive workplace.
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