Mid-Market Account Manager
We are seeking a highly skilled Mid-Market Account Manager to lead the growth and retention of our existing business in Continental Europe.
About the Role
This is an exciting opportunity for a sales professional who wants to be part of a world-class sales organization and drive revenue growth through building strong relationships with our customers.
The successful candidate will have a proven track record in B2B sales, particularly in SaaS selling, and experience in managing large customer bases.
* Manage the book of existing business to build relationships with Intercom's Mid Market customers and ensure revenue growth and customer retention.
* Work with current customers to understand their business pains and provide solutions based on our platform to alleviate them.
* Develop strategic territory plans outlining opportunities for proactive upsell, cross-sell, expansion to new business units, and achieve business goals.
* Develop advanced knowledge of your customers' businesses and goals while accurately forecasting sales pipeline.
* Collaborate with Customer Success, Solution Engineering, Field Marketing, Product, and by providing customer feedback to drive product innovation.
* Track and report all key metrics related to customer growth, retention, and Intercom product usage growth.
Requirements
* 5+ years experience in a closing B2B sales role, Mid-Market/Enterprise experience is an advantage.
* 3+ years of SaaS selling experience; similar products, CS, CX, CRM background is an advantage.
* Strong sales skills instincts and track record hitting and exceeding quota consistently.
* Ability to build and maintain deep client relationships across levels in complex organizations.
* Demonstrable history of proactive pipeline generation and book of business management.
* Comfortable and energized operating and problem-solving in a fast-moving organization.
* Exceptional written, verbal communicator, and efficient presenter via online and in-person meetings with decision makers.
* Growth mindset, intellectual curiosity, and ambition.
* Demonstrable history of leadership, with both immediate and cross-functional teammates.
Bonus Skills & Attributes
* Practical experience in Value Selling, Command of the Message, MEDDPICC is a strong advantage.
Benefits
* Competitive salary and equity in a fast-growing start-up.
* We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
* Regular compensation reviews - we reward great work.
* Pension scheme & match up to 4%.
* Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.
* Open vacation policy and flexible holidays so you can take time off when you need it.
* Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones.
* If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too.
* MacBooks are our standard, but we also offer Windows for certain roles when needed.