Key Responsibilities
To ensure the efficient operation of the hotel and all departments on a day-to-day basis, maintaining the highest standard of customer service.
Core Duties
* Arrive at work on time, dressed in the correct uniform, adhering to company grooming policy and standards.
* Liaise with the prior shift manager upon arrival and conduct a handover to the following shift manager.
* Communicate with the General Manager regarding the day-to-day running of the hotel.
* Offer support and supervision to each department, including F&B, reception, and accommodation, adopting a proactive approach.
* Inform guests of hotel services, such as Bar and Restaurant opening hours, internet access, luggage assistance, etc., during check-in and throughout their stay.
* Carry out shifts within hotel departments as required.
* Assume responsibility for assigned duties in conjunction with relevant department heads.
* Ensure the smooth operation of all departments, maintaining the highest standards of customer care, with ongoing training implemented.
* Monitor staffing levels across departments, ensuring adequate numbers are met in line with service standards.
* Assist with weekly stock counts in designated departments, as assigned by the General Manager.
* Deal with customer complaints on a shift-by-shift basis, demonstrating professionalism and courtesy.
* Attend meetings and training sessions as required.
* Comply with company regulations regarding fire safety, health and hygiene, security, and routine checks.
* Adhere to cash handling procedures.
* Perform duties in other areas of the hotel as needed.
* Comply with any reasonable requests made by management.
* Ensure HACCP and system protocols are completed on your shift.
* Comply with all company procedures and policies.