Job Description
An excellent opportunity has arisen with our client in Dublin 17.
Main Responsibilities:
* To ensure the smooth running of their Helpdesk, working as part of our helpdesk support team.
* To answer calls and emails from clients and action responses to emergency callouts, liaising with Burlington staff and mobile engineers.
* Processing and central storing of data associated with service calls and programmed service visits/daily sign offs.
* To schedule maintenance visits and deal with access issues, Liaising with specialist sub-contractors and ensuring they conform to the clients specifications.
* To ensure maintenance reports and all paperwork meet our standards and those set by particular clients and they are issued in a timely manner.
* To assist with the issuing of maintenance and daywork (callout) invoices ensuring they conform to the clients requirements, e.g. Purchase Order Numbers.
* Working with the operations manager and operations director in relation to all functions of the helpdesk activity and developing improvements in the operation of the helpdesk.
* Issuing risk assessments and safety documentation and liaising with clients regarding these, ensuring the central storage of same.
Key Skills and Qualifications:
* Excellent organisational, communication and time management skills.
* Excellent engagement skills with people.
* Proficient in Microsoft office (Word, Excel, PowerPoint and Outlook).
* Previous office or operations administration experience would be advantageous.
* Strong analytical and problem-solving skills.
* Strong team player with a clear focus on stakeholder engagement.
* Track record of taking a systematic approach to achieving deliverables.
Skills: Customer Support, Multi-Tasking, Administration, Help Desk Administrator, Customer Service, Administration problem solving skills, Multitasking.