SOC Team Lead
This position is a hybrid role in Cork, Ireland that requires 2-3 days on-site while working a day shift. The schedule will be a Panama schedule with a slow rotating shift pattern using 4 teams and two 12-hour shifts to provide 24/7 coverage.
The working and non-working days follow this pattern: 2 days on, 2 days off, 3 days on, 2 days off, 2 days on, 3 days off. Every 9 weeks, it will change from the day to the night shift.
As the Security Operations Center (SOC) Team Lead, you will help our global customers manage their IT security. You will be part of a fast-paced team that helps customers reduce the impact of security incidents and ensures critical business operations continue unhindered.
Key Responsibilities:
* Directly supervise analysts on your shift, providing mentorship, workflow assistance, quality and performance reviews, and excellent customer service.
* Manage analyst workload and workflows while acting as an escalation point for your team.
* Communicate with BlueVoyant clients throughout incident escalations and service delivery questions or concerns.
Basic Qualifications:
* Strong teamwork and interpersonal skills, including the ability to work effectively with a globally distributed team.
* Able and willing to work in a 24/7/365 environment, including nights and weekends, on a rotating shift schedule.
* Experience managing technical individual contributors, including providing feedback, monitoring quality, and prioritizing work.
* Strong customer communications skills, including articulating complex or urgent technical data and scenarios to non-technical audiences.
About BlueVoyant:
We recognize that effective cyber security requires active prevention and defense across both your organization and supply chain. Our proprietary data, analytics, and technology, coupled with deep expertise, works as a force multiplier to secure your full ecosystem.