Job Title: Cloud Support Engineer
About Us:
Amazon Web Services is the market leader and technology forerunner in the Cloud business.
We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.
What You Can Expect:
* Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
* Interact with leading engineers around the world.
* Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
* Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
* Drive customer communication during critical events.
* Drive projects that improve support-related processes and our customers' technical support experience.
* Write tutorials, how-to videos, and other technical articles for the developer community.
* Work on critical, highly complex customer problems that may span multiple AWS services.
Why AWS Support:
* This is a customer support role – in The Cloud.
* As a Support Engineer, you will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat.
* Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
* Career development: We promote advancement opportunities across the organization to help you meet your career goals.
* Training: We have training programs to help you develop the skills required to be successful in your role.
Technical Profile:
* Computing (Linux/Windows)
* Networking, Security
* Storage & Contents Delivery Network
* Deployment
* Developer & Mobile Services (Serverless, Web Mobile, IoT)
* Database, Analytics, Big Data
Basic Qualifications:
Bachelor's degree in computer science or equivalent
Preferred Qualifications:
Experience in customer support roles or technical support