Job Title:
Protection Claims Specialist
About the Role:
We are seeking a skilled Protection Claims Specialist to join our Risk Protection Claims Team. In this role, you will efficiently manage income protection and specified illness claims, ensuring compliance and prioritizing customer satisfaction.
The Challenge:
Our team provides critical support to Aviva's customers, often dealing with vulnerable individuals and challenging situations, requiring empathy and compassion.
Your Key Responsibilities:
* Assessment and Review of Income Protection and Specified Illness claims
* Case Management of Income Protection claims, working with clients and clinical providers to develop rehabilitation and recovery plans
* Identifying cases with potential for claim recovery and providing support as required
* Managing cases to an outcome, including return to work, termination, or continued payment
* Dealing with appeals on claim terminations and referring to FSPO when necessary
Requirements:
* Proven experience in Income Protection and Specified Illness claims
* QFA qualification is essential; Diploma in Life & Disability Claims (DLDC) is desirable
* Excellent interpersonal and communication skills
* Well-organised and able to manage multiple tasks simultaneously
* Self-motivated with strong leadership qualities and ability to promote new ideas
What We Offer:
* A competitive market-leading salary based on skills, experience, and qualifications
* Generous pension scheme with employee contribution matching up to 14%
* Annual performance-related bonus and pay review
* Holiday allowance of 25 days plus bank holidays, with the option to buy/sell up to 5 additional days
* Free car parking and generous health and dental insurance contributions
* Aviva Matching Share Plan, Save As You Earn scheme, and Approved Profit Share Scheme
* Cycle to Work benefit scheme and Tax Saver Travel Scheme
* Family-friendly parental leave policies and carers leave
* Up to 40% discount on some Aviva products, plus discounts for friends and family
* Employee Assistance Programme and volunteering days