Job ID: 2689440 | Amazon Joyo Co., Ltd. - B43
The Amazon brand has become synonymous with a superior level of convenience, selection, low prices, and customer service.
Amazon's mission is to be Earth's most customer-centric company; to build a place where people can find and discover anything they might want to buy online.
Amazon Merchant service, as one of the three pillar businesses in Amazon, provides enterprises the opportunity to sell their goods on the Amazon platforms globally.
Seller Support is the organization within Amazon Merchant business unit that provides world-class support to over 2 million Amazon Sellers in 10 different countries.
Seller Support acts as the primary interface between Amazon and its business partners, providing timely and accurate operational support to Merchants, addressing chronic system issues, and developing internal procedures to improve customer experience.
Key Job ResponsibilitiesProvide proactive and reactive support by managing a catalog of sellers in constant growth.Work with other departments such as PQ team and Account Management team to resolve Seller issues and questions.Drive improvement defects that may impact seller account health or good standing.Develop relationships with each seller account and manage outreach campaigns.Conduct root cause analysis by recognizing seller contact patterns and performance trends.Serve as the escalation point for Sellers, managing sensitive situations with integrity.Create an open environment for Sellers to communicate their needs or concerns.Capture success stories and surface innovative ideas for improvement.Contribute to building a positive team environment and aid team members.BASIC QUALIFICATIONSBilingual or trilingual skills, fluent in English writing.Excellent communication skills (verbal and written) with external leadership and internal operations teams.Proven skills using data to drive analysis for business decisions using Excel or other analytical tools.Track record of taking ownership and delivering results while liaising between clients and internal teams.Knowledge in account management.Effective communication, composure, and professional attitude.Strategic and tactical thinking to implement creative solutions.Time management and multitasking skills, self-discipline, and ownership.Desire to work with Sellers to grow their business.PREFERRED QUALIFICATIONSDesire to provide the highest quality customer experience.Strong attention to detail and follow-through.Basic understanding of XML and SQL concepts for data analysis.Our inclusive culture empowers Amazonians to deliver the best results for our customers.
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Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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