Clinical Quality Administrator -UPMC IrelandLocation: Swift Square OneJob type: PermanentOverview of role: The focus of the role of Clinical Quality Coordinator is to support the hospital’s mission - “to serve our communities by providing outstanding patient care and to shape tomorrow’s health system through clinical and technological innovation, research and education”.
The Clinical Quality Coordinator will be responsible for supporting the quality function within the hospital and will work closely with the wider UPMC Quality function and Senior leadership team.
The Clinical Quality Coordinator will support management with JCI accreditation within the hospital and will be responsible for ensuring and co-ordinating all aspects of evidential compliance in the form policies & procedures, KPI’s, QIP’s, audits, tracers and data collection. This position is responsible for contributing to hospital-wide and departmental quality initiatives. This involves performing the assessment and analysis of operations and processes.Primary Duties and Responsibilities: Duties &
Responsibilities:Work in collaboration with the General Manager, Clinical Risk & Patient Safety Manager in the development of the hospital quality improvement/quality assurance programme.Assist in coordinating the Joint Commission International (JCI) accreditation and national accreditation and licensing process (HIQA, EPA)Assist with conducting or supporting clinical and non clinical audit activitiesEnsure application of a tracking method to monitor progress towards goals by collecting accurate, timely data to display the quality, and service outcomes.Liaise with Administrators, Department Heads, Managers and committees to identify Quality Improvements projects required; and leads or co-facilitates as appropriate to finalise and advance project goals Effectively communicate improvements that are made to work teams, staff, managers, and administrators throughout the organisation.Be accountable for the quality of the service provided, including customer service and technical aspects.Manage audits and reports on patient and customer complaints, compliments, and patient satisfaction feedback.Support the Management team in the implementation of initiatives aimed at on-going service development and improvement by fostering a high level of morale among staff while ensuring effective communication.Co-ordinate and support quality improvement projects within teams with the application of quality improvement science and methodologies.Manage day to day communications with the team(s) to ensure groups receive the necessary support to work effectively to deliver on the improvement projects.Ensure that the measurement and analysis of data is incorporated into all quality improvement projects.Schedule meetings, follow up on agreed actions and maintain minutes.Provide updates to demonstrate working to agreed programme plan.Produce individual workplans to ensure activities are on track with agreed programme.Assist with policy development and review including document control management.Assist with staff education and training on quality improvement and risk management projects and tools and other projects as requiredCommittee participation as required to promote Quality, Patient Safety, Innovation and Risk Management activities.Maintain accountability for ongoing self-development activities, especially related to presentation facilitation, change management and the application of quality improvement activitiesAny other duties that may be assigned from time to time by Hospital Management. PersonnelFollow
uniform policy referenceGeneralThrough the course of the working day or week there may be a requirement to work in other areas of the hospital in line with patient requirements as requested by your line manager/deputy or nurse management. Staff must produce satisfactory documentary evidence of all training and experience claimed by them, if required to do so by the organisation. To respect the organisational values of the Hospital.Quality & Safety – Safe
CultureQuality and Safety are rooted in the daily work of all individuals at UPMC. As an employee you are required to actively participate throughout your working day in pursuit of excellence.You are required to work in conjunction with your line manager in the planning, monitoring, analysing and improvement of all quality programmes.Participate in the development of performance indicators in conjunction with your department manager and the business objectives. Initiates, participates in and evaluates audit according to JCI, Hospital policy and Lean requirements under the guidance and supported by an audit lead.Health & SafetyUPMC employees are required to ensure
that they take reasonable care to protect their own safety, health and
welfare and that of any other person who may be affected by their acts or
omissions. Employees must co-operate with UPMC to
ensure safety, health and welfare at work and report anything potentially
dangerous at work of which they become aware. Staff are expected to abide by guidelines/policies and all
Incidents and near misses. All employees are
required to attend education sessions on Fire Health & safety on an
annual basis.Information GovernanceIn the course of your
employment you may have access to, or hear information concerning the medical
or personal affairs of patients and / or staff. Such records and information
are strictly confidential, unless acting on the instructions of an authorised
officer, on no account must information concerning staff or patients be
divulged or discussed except in the performance of normal duty. In addition
records must never be left in such a manner that unauthorised persons can
obtain access to them and must be kept in safe custody when no longer required.Qualifications & Experience:Qualifications: Clinical/Healthcare background desirable Received or
currently undergoing a qualification in Quality in Healthcare (Degree or
equivalent) desirable.Experience:(Amount and
Type) 3 years experience
in a similar role or healthcare settingDemonstrate a high level of knowledge of developments within the healthcare quality.Excellent IT skills: MS Office skills to include, MS Teams, Word, Excel and PowerPoint, knowledge and experience of using an email system effectively.Demonstrate a knowledge of applying standards to practice, quality improvement process and quality and safety frameworks.Experience in the application of knowledge on standardisation to practice / process.Prior
management or project management skills are desirable that demonstrate
the incumbent’s ability to plan, implement, and manage complex projects.
Job
Specific Competencies and Knowledge: Knowledge
of information systems and process improvement techniques.Data
management and analysis expertise is essential, specifically Excel.Personal
Competencies: Strong interpersonal skills, organisational and planning skills. Ability to manage own workload and prioritise effectively. Effective time management skills. Ability to work on own initiative. Ability to work within a multidisciplinary team. This job description is intended to be an outline of
the areas of responsibility and deliverables at the time of its writing. As the
Hospital and the post holder develop, this job description may be subject to
review in light of the changing needs of the service. Equal
Opportunity Statement and Benefits UPMC is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment
for all employees.At UPMC we provide a total rewards program
that is not only market competitive, but fair and provides growth opportunities
for all our colleagues.Compensation – Competitive pay for the work employees do – base pay, performance related pay
and premium pay where applicable.Benefits –
Fully paid maternity and paternity leave for new parents. Competitive Pension
Plan, company funded Death in Service Benefit x 3 times. Critical Illness cover
for all employees up to the age of 66.Performance and Recognition – Rewards for performance that supports the goals and mission of
UPMC through our annual ACES programme.Work-Life Balance – Enhanced annual leave up to a maximum of 27 days. Flexible
working opportunities to support you to work around external family
commitments.Development
and Career Opportunities – Opportunities for each employee to reach
their career goals through continued learning and/or advancement.About
UPMC UPMC is a renowned multinational academic medical
centre committed to delivering people-focused care that’s close to home.
Headquartered in Pittsburgh and affiliated with the University of Pittsburgh
Schools of the Health Sciences, UPMC shapes the future of health through
clinical and technological innovation, research and education.
UPMC expands its expertise globally, bringing world-class care across
continents through its UPMC International division — an owned and operated
network of hospitals and ambulatory care centres in Italy, Ireland and
Croatia. UPMC International brings new access to the signature specialty
services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to
more people in more places around the world. In Ireland UPMC has provided high-quality healthcare in the South East since
2006. UPMC’s operations in Ireland now include UPMC Whitfield Hospital in
Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in
Clane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at
the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy
locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across
UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and
Mayo. UPMC has also established a nationwide Concussion Network. UPMC's
Global Technology Operation Centre is based in Kilkenny.